Has anyone had this kind of experience with Business Observations? I scheduled through ISS my very first shop with them, an apartment recorded audio shop with them last Friday, with a shop date of next Tuesday (so, about 1 1/2 weeks in advance). Yesterday I receive an e-mail saying my shop was canceled, just standard automated e-mail, no explanation or anything. I checked the guidelines to make sure I hadn't missed anything (maybe I should have called the apartments way in advance or something I didn't see), but nothing.
They only provide a phone number and not an e-mail address. I'm pissed off and don't feel like talking to them since there was no warning, no previous contact, nothing. I'm not pissed off because they canceled - I'm pissed off because they canceled and took away points from ISS as if it had been my fault somehow. I'm also new to ISS so just starting to earn points, this dropped my points by half - this is just the rant portion, but I think I read they're really hard to work with? Any feedback? Is it worth talking to them to get my points back, or just a waste of breath?