Report Issues with the MSC

Hi, I had to make a call to two different tire shops today and I did. No problem there. However, I went in and did the report on call #1. Filled it out, no problem. I went and called the second shop and immediately I wanted to fill out the report right away because the call was not recorded. I went in and the report is not moving to page two of three. I tried everything. So, I contacted the scheduler and I am told it takes over an hour sometimes to load it on calls. I said, it is not recorded! So, it has now been over two hours and still nothing. Has anyone else had this problem?

Incognito

silver certified

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Yes, I have had this problem. One time, it took about 4 hours to load up. It was really hard not to be frustrated, as I wanted to enter the report and be done with it. But nothing I could do about it. Give it some time.

It did rectify itself, right?
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