Just thought people here might want to know.
I recently received an inquiry from MarketForce about one of the FF shops I had completed in the past few weeks. The email stated that MF had received an inquiry from the client. I was caught off guard at the amount of information that was being requested. The information being requested also seems to point to the fact that they will be reviewing video of my shop. I'm curious if MF reviews the video or if the client does? How else would they not share my identity?
Here is a cut out of the information requested in the email:
"For both the Walk-In and Drive Thru, please walk us through the points at which you recorded your times. When/where did you begin timing, when/where was your second timing point, and when/where did you stop timing?
Also, please re-submit both the Drive Thru AND Walk-In times in the same manner you entered them into the report (elapsed or actual). You can re-submit them by responding to this email.
Please provide a description of yourself including gender, race, age, hair color and length/style, approximate height and weight, and any other distinguishing features you may have such as glasses, piercings, tattoos, or facial hair. What were you wearing during this shop? What model/color vehicle were you driving during this shop? Please note that no information about your identity will be shared with the client."