"I When wonky things happen on a shop or when an employee doesn't do the right thing (pisses me off, how dare they mess up my shop by screwing up!), I make it happen the way it should. By this, I do not mean prompt them to what they are supposed to say or do. I mean I make sure I perform the steps required of me to the letter."
Ha! It ticks me off, too, when the employee won't cooperate with my script.
I get what you're saying and I was more looking for experiences than a hard and fast "rule" on this. In fact, your answer confirmed what I had been thinking on this topic. You have to be very prepared, completely understand what you're supposed to do and have the chutzpah to see it through - even if it means holding up the line, or being re-seated. I find that I'm frequently put into "mildly uncomfortable" situations on shops because I'm trying to hit all the points in my guidelines.
I used to see a life coach pretty regularly.... back when they were called bartenders.
Edited 1 time(s). Last edit at 10/30/2015 06:54PM by KimRod.