IPSOS reimbursement on recent shops?

I agree with you....the same thing has happened to me. Read on for more:I have two shops (July, August, 2015) that remain unpaid, but for which I have their documentation of receipt. No response to my multiple communications.

In addition, the "[client reference deleted by mod]" shops they list get rejected if the scale used by the client does not show 16 ounces or more, but the evaluation of the scale accuracy is part of the shop! Kind of a Catch-22. Also I have had their wireless shops "poof" from my shop log, which is disappointing but very frustrating when it happens on the evening where I am about to enter that day's visits!
Emails to the scheduler (their preferred method of communication) and to senior staff at IPSOS have gone unanswered.
An October 4 shop recently got paid (yesterday), so they are running a bit late in that area, too.

Probably time to use the ten foot pole with these guys.

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@winemaker wrote:

I agree with you....the same thing has happened to me. Read on for more:I have two shops (July, August, 2015) that remain unpaid, but for which I have their documentation of receipt. No response to my multiple communications.

In addition, the "[client reference deleted by mod]" shops they list get rejected if the scale used by the client does not show 16 ounces or more, but the evaluation of the scale accuracy is part of the shop! Kind of a Catch-22. Also I have had their wireless shops "poof" from my shop log, which is disappointing but very frsutrating when it happens on the evening where I am about to enter that day's visits!
Emails to the scheduler (their preferred method of communication) and to senior staff at IPSOS have gone unanswered.
An October 4 shop recently got paid (yesterday), so they are running a bit late in that area, too.

Probably time to use the ten foot pole with these guys.

I think that you are one of the very few shoppers crossing them off your list, as there are NO [client reference deleted] shops left anywhere in Southern CA. That includes the location that has an armed guard in Compton, CA.
Okay, so be it...I was just "agreeing" with the poster...I feel that part of the [client name deleted] mystery shop process should definitely be that the weights on their scales are accurate, don't you agree? When the [client name deleted] says my package is 3.5 ounces, something is dreadfully wrong, and it isn't my one pound package! IPSOS just kicks the shop back, says they won't pay, and then clams up.

Mod note: Please stop linking the client with the MSC

Why...it's a government agency....or a quasi-government agency...not a corporation or private company?

Edited 1 time(s). Last edit at 11/21/2015 06:26PM by winemaker.
Winemaker you have been a forum member for a year so you know the rules. It does not matter if the company is private, government, educational, not for profit you can't link the client and the msp in the same post simple.

Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.
Okay, I will just call it the Postage and Shipping Company...like others do...is that okay?

Edited 1 time(s). Last edit at 11/22/2015 06:54PM by winemaker.
It's sometimes hard to match up forum names with instances that I know have occurred. But Winemaker, are you the shopper who had NINE shops and claimed the scales were wrong at all of those locations?

Owner
Summit Scheduling and Editing
@Summit Scheduling wrote:

It's sometimes hard to match up forum names with instances that I know have occurred. But Winemaker, are you the shopper who had NINE shops and claimed the scales were wrong at all of those locations?

Oh, oh Winemaker....O U T E D and B U S T E D ?????
@Summit Scheduling wrote:

It's sometimes hard to match up forum names with instances that I know have occurred. But Winemaker, are you the shopper who had NINE shops and claimed the scales were wrong at all of those locations?

Oh snap!

I have done probably 500 of these shops and the most that the scale has been off is 2 oz, and that was one time. 95% of the time, it is exactly what my scale at home says it will be (+/- 0.1 oz).

My experience is that 100% of the 12 shops that I did were paid on 11/18/15 (so 2 business days late). I can live with that.

I offered to do 2 bonus shops in the ghetto and never heard back. Otherwise, all of my emails were answered right away.
When the box with packing material weighs 6.5 ounces, and one then fills the package, checks the weight at exactly one pound (as proposed by the client) and then the "Shipping and Mailing Company" weight the package as 3.5 ounces (on the receipt)....well...ya gotta' wonder, right?
To have that shop rejected, get no response from the MSC, and then look forward to eating the costs and fees, well, that is not very palatable.
@winemaker wrote:

When the box with packing material weighs 6.5 ounces, and one then fills the package, checks the weight at exactly one pound (as proposed by the client) and then the "Shipping and Mailing Company" weight the package as 3.5 ounces (on the receipt)....well...ya gotta' wonder, right?
To have that shop rejected, get no response from the MSC, and then look forward to eating the costs and fees, well, that is not very palatable.

I would have questioned the weight and asked if I could send it first class. That would have caused somebody to take a second look at the scale. I don't ship many boxes at 3.5 oz. If it says, 1-2 pounds, I shoot for the middle.

I haven't had any rejected though, so what do I know?
@winemaker wrote:

When the box with packing material weighs 6.5 ounces, and one then fills the package, checks the weight at exactly one pound (as proposed by the client) and then the "Shipping and Mailing Company" weight the package as 3.5 ounces (on the receipt)....well...ya gotta' wonder, right?
To have that shop rejected, get no response from the MSC, and then look forward to eating the costs and fees, well, that is not very palatable.

jeez, enough already and a more fitting screen name for you might be "WHINE MAKER" because that seems like all you do, all-the-friggin'-time. And for the people replying, with helpful suggestions to this pita, let him/her stew in his/her own pity party. just sayin'
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