@iagal wrote:
I recently signed up to do a shop via KSSJeff. The shop was confirmed and done on the assigned day. The reporting window was 12 hours after completion. The shop was done at noon and entered by 1:15. It was not submitted then as I wanted to relook at the shop on my laptop. My phone has the nasty habit of changing things as I scroll through. At 6 PM I logged onto the site only to discover that the shop had completely disappeared from my shop log. KSSJeff was contacted twice via email. No response. The president of Kern was contacted via email and again, no response. So now I am out my fee plus the cost of the shop. In all the years that I have shopped, this is the first time that this has happened. Yes, I have made mistakes with the shop not being accepted but at least I knew what my error was. This shop has been like a huge void with no communication at all. Next step will be phone calls but it seems to tacky to have to chase after a company.
@iagal wrote:
No response from anyone. Emailed the MSC and no response. Just like a dark hole somewhere in the MS world. I do not have a phone number for the MS company but I will phone Kern Scheduling later.
Mert, the point about the phone was just that I did not submit the shop immediately because I wanted to make sure that my phone had not changed anything. That is why I waited until later in the day to recheck the shop using my laptop. I was within the 12 hour window and the shop should not have disappeared from the log. It is my feeling that a reputable MSC will communicate and honor its shops. At least tell me if I did something wrong.
@SoCalMama wrote:
Ridiculous title for your thread by the way. Way to piss off the world's largest scheduling company. LOL
@iagal wrote:
AustinMon and SoCalMama, appreciate your remarks but it is definitely an integrity issue. If a company is not honest, it is lacking integrity. The shop was deleted from my job board while being within the time frame for reporting and doing. That is not honest.
And the companies that I piss off is none of your business.
@iagal wrote:
AustinMon and SoCalMama, appreciate your remarks but it is definitely an integrity issue. If a company is not honest, it is lacking integrity. The shop was deleted from my job board while being within the time frame for reporting and doing. That is not honest.
And the companies that I piss off is none of your business.
some people are pissed off just to be pissed off. some are pissed off just because they were born.@sillysister74 wrote:
Sounds like it was a computer glitch rather than an integrity issue. They made it right. I am not sure why you are still pissed off.
@shopwork wrote:
Thank you for all the information. Yes, any child would conclude that HS brands, who contracts with the schedulers, and the Kern schedulers are behaving dishonestly. But then children have a stronger sense of right and wrong than most adults. These 2 companies are taking money and time from shoppers. They ask you to do work, agree to pay for it, then when the work is done they change their mind. The same thing just happened to me with this same scheduler. I spent $20 and did the labor of the exercise with a fitness shop and then he took it off the board after I did it. This is planned dishonesty. Do you have the contact information for HS Brands? Any information would be appreciated on how to contact the MSC or the manager of Kern, email, phone, physical mailing address, anything, would be appreciated. Emailing the scheduler alone is not productive when the scheduler doesn't know right from wrong. Is it cheaper for them to pay off one shopper than to pay all the shoppers they do this to? I have to wonder how many got treated this way and didn't bother to post. This seems to be the status quo with HS Brands, do whatever you can get away with.