@KRR wrote:
I completed two shops for them last week and last Saturday night, I accepted four more expecting to complete them on Sunday. I was unable to complete them due to the locations not being open on Sunday and working 16 hours M/Tu at my primary job so I planned to ask for an extension to Wednesday.
** I emailed the scheduler (Kim@Summit Scheduling) on Sunday afternoon explaining the locations weren't open and asking for an extension. No response.
@parkcitybrian wrote:
Don't try to complete any shops that have a "call first" requirement if there is not a phone number to call. The problem is that you do not know if there is not a phone number listed for the assignment until you have been scheduled for it. If one of the requirements located in the instructions/guidelines is to "call first for hours, etc" and there is no phone number I strongly suggest you immediately contact the scheduler to refuse the assignment because the business may or may not still be in business and it's a crapshoot whether or not the business is still at that location and if you go and they are not there, etc. you will not be paid for your time/trouble/effort.
@arkndove wrote:
@parkcitybrian wrote:
Don't try to complete any shops that have a "call first" requirement if there is not a phone number to call. The problem is that you do not know if there is not a phone number listed for the assignment until you have been scheduled for it. If one of the requirements located in the instructions/guidelines is to "call first for hours, etc" and there is no phone number I strongly suggest you immediately contact the scheduler to refuse the assignment because the business may or may not still be in business and it's a crapshoot whether or not the business is still at that location and if you go and they are not there, etc. you will not be paid for your time/trouble/effort.
Why don't you just google it on your own? I can always figure out what company it is or what the phone number is from the address given.
@winemaker wrote:
kathygry - Many, many shoppers don't join this board (for whatever reason) and then have a situation that frustrates them so much, that relating the situation to a group such as ours really lets them blow off steam and vent. that's healthy. Sometimes the warning is even more than that, and allows any one of us to confirm what we might already suspect about an MSC.
I have been doing mystery shopping for over 20 years, and just joined this board last year, for example.
I agree that IPSOS is in way over their head with the "Postage and Shipping" agency shops, and that is gumming up their works. I have completed nine of these shops for them which were rejected, and absolutely NOTHING was done wrong with the shops. My emails have not been responded to. Further, four other shops went "poof" and disappeared from my shop log on the evening when I was about to enter the shops (already completed). Neither the scheduler nor the company has returned my emails, except for one email from the scheduler (mentioned above) which said, effectively, "Huh?., please re-send your emails" ...that basically informed me that she was deleting her inbox without much of a review.
IPSOS also owes me for shops done over 2 months ago....no response to those emails either.....
So, as I said in a previous post...it's ten foot pole time for IPSOS.
@winemaker wrote:
kathygry - Many, many shoppers don't join this board (for whatever reason) and then have a situation that frustrates them so much, that relating the situation to a group such as ours really lets them blow off steam and vent. that's healthy. Sometimes the warning is even more than that, and allows any one of us to confirm what we might already suspect about an MSC.
I have been doing mystery shopping for over 20 years, and just joined this board last year, for example.
I agree that IPSOS is in way over their head with the "Postage and Shipping" agency shops, and that is gumming up their works. I have completed nine of these shops for them which were rejected, and absolutely NOTHING was done wrong with the shops. My emails have not been responded to. Further, four other shops went "poof" and disappeared from my shop log on the evening when I was about to enter the shops (already completed). Neither the scheduler nor the company has returned my emails, except for one email from the scheduler (mentioned above) which said, effectively, "Huh?., please re-send your emails" ...that basically informed me that she was deleting her inbox without much of a review.
IPSOS also owes me for shops done over 2 months ago....no response to those emails either.....
So, as I said in a previous post...it's ten foot pole time for IPSOS.
@Summit Scheduling wrote:
I will post this yet again. Please email me at info@summitscheduling.com if you have questions or issues and your scheduler is not responsive.
@walesmaven wrote:
IPSOS staff was making me crazy and they owed me more than $1000 last month. Judith stepped in and the issue was resolved and funds to me within 24 hours. Don't get mad; get Judith!
@winemaker wrote:
Yes, there was something wrong with the weights, but that is NOT a question on the shop form! It is "assumed" by the - "Postage and Shipping" government owned company - that the scales are correct, and that the counter employee doesn't add or subtract to the weight based on a bit of thumb pressure! (You know, the old "butcher's trick".
Despite all of this, submitting the reports in a timely manner (within hours) and then waiting up to ten days to find out that the report is "rejected" for not having a package within a weight range, as judged by the receipt,
well...that's just wrong. and a receipt which shows 3.5 ounces, when the empty box weighs 7 ounces (before packaging)...that's kind of odd, right?
Still I'm out over $50 for shipping costs and am owed $108 for the shops. IPSOS does not respond, and neither does the scheduling company, which has promised me prompt action.