@MSNinja wrote:

Voicemail & email responses are slow. I had major problem occur during shop w/8-hour deadline. I called from parking lot after shop, emailed when I got home & after 6+ hours of no response emailed again. Nearing the 8-hour deadline & still no response so I picked an answer which did not apply to situation (neither answer did) & explained the issue in the comments section of report.

Jump ahead & my report is accepted. Then I start getting email & voicemail responses totally contradicting each other & my completed report. One person said that I should have saved my report until I got an answer & miss my deadline. Then another person said to never miss a deadline. Then another said to never guess at answer even if I explain it in comments.

The battle went on for couple of days. I finally won & w/a somewhat apology. I got paid for my aggravation by quadrupling a bonus request to cover a flake shop.

@MSNinja wrote:

@SunnyDays2, you're way off base. The contradictory answers came from various Help Desk people not me. My report was never on hold or in QC or declined or questioned by the editors. It was accepted right away. The Help Desk people could not get their act together, 4 different people gave 4 different answers way after my report had already been edited & accepted. After I told one that the other one said to put save & exit the report, she said that the report would automatically drop after the 8-hour deadline & another shopper could pick it up before the issue was resolved. Another person said to submit the report as is & explain the problem in the comments section which I had already done. A third person said to answer the question as N/A but there was only a yes response or no response. N/A was not an option even though that was the correct answer for this situation. So it wasn't a guess but a choice & according to editor, I made correct choice.

I did contact the Help Desk 3 times after the shop & before the deadline. It wasn't after hours & it wasn't a weekend & it wasn't a holiday. There was no reason that it took them too long to response to situation.

@SunnyDays2 wrote:

MSNinja. I simply broke down each question. It may or may not have applied to you. I don't know the order or all the responses to your report. My answers are generic ones.

@CapitalJay wrote:

The day after I supplied the requested info, I got a message welcoming me back. I logged in that day to make sure my credentials worked, but since I was already booked for most of December, I didn't schedule anything. I just tried to log in again today, and got the "Access restricted" message. I'm not sure what their inactivity cutoffs are, but it's less than 4 weeks since I was welcomed back, and I'm already deactivated again.