Recourse for Non Payment RBG

I've been holding off on posting anything because I don't want to bash an MSC and I don't want them to despise me, but I'm not sure what else to do. I signed up for a hospitality assignment through Kern for RBG. The job listing and paperwork said charges would be reversed from the card within 2-3 business days at the most.

I completed the shop 11/7. A week after the shop was completed, I contacted my scheduler and asked what was going on. She said it actually takes 2-3 days from the time the editor finished, which was 11/11, so give it a few more days. She also pointed out a section buried deep in the paperwork that said it could take 2-3 weeks. She said she would contact RBG to make sure they don't continue telling people it would take a few days.

I contacted again this week; the scheduler is looking into it, but I've seen no fruits of that effort.

The shop was for a room, room service, and a dinner, so it's a hefty amount I'm waiting to be reimbursed. To make matters more, I received an email from RBG today asking if I would accept a hospitality shop with this info, "Once your report is submitted, you will contact us to request your room charges be reversed. This can take anywhere from 2-3 business days to reverse."

Seriously? Is there anything I can do?

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Well, I sure would contact RBG -- not the scheduler, but RBG -- and ask for the room charges to be reversed for the shop you completed.

Yes, definitely go directly to RGB with your inquiry. I have found them to be responsive, though I haven't had a room charge reversal to deal with.

I've done shops for another company where you had to let a specific person at the MSC know as soon as the shop was done, so they could reverse the charges. They must have had some confused and/or upset shoppers at some point because these instructions were Very. Very. Clear. and given to me several times prior to performing the shop.

We are all here on earth to help others....What on earth the others are here for I don't know.

--W. H. Auden

I called the person I was supposed to call as I was leaving the parking lot of the shop, so that definitely isn't the issue. I've contacted the scheduler and RBG. I just don't know what else to do. I've not had problems with RBG before or with any other company that was supposed to reimburse charges.

I did one of these shops last year and encountered the same problem initially. I called as soon as I drove off the parking lot to let them know that I had completed the shop and to have the charges reversed. When the charges were not reversed in the advertised 2-3 days, I called again and was told that I was supposed to call after I had submitted the report, not when I completed the shop. The charges were reversed 10 days after I had checked out and the fee for the shop was paid on the next scheduled pay date. Not that this should have any bearing on the situation, but I signed up for my shop directly with the company, not through a scheduling company. Good luck!

I've had delays in getting charges reversed (with other companies, never done hospitality for RBG). It is often the fault of the client, not the company. I hope that you used a credit card.

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Recourse for Non Payment RBG

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