Dare,
I think Stericycle is experiencing some problems that we're not suppose to know about. I feel a bit like a fool for only catching on after so long.
In 2014 they were always asking me to do MS for them, that program vanished soon in 2015.
I used to do a load of work for them in their recall line, usually there were 2-4 pickups a week in my area, now down to once a month. I haven't seen a rate increase in 7 years. Yes I am getting cranky about that.
I've seen checks cancelled, I've seen checks late, I've seen me submit invoices, they issue a check, then find out they don't match. When I squawk I get told I should've been told X and I am TOL.
Anyone who research's Stericycle knows the work we do for them as IC is a side business, and I think we're starting to see the side affects of this. Since it appears clear that management isn't putting the time and/or effort into this part that it deserves.