@COFFEEJAN wrote:
I did two shops for "team top gun" and I will never do another. Both took 7 weeks to review. The second shop they are refusing to pay. The salesperson told me we could take a look at the vehicle I was shopping and then he said...and we could even test drive it. When we had throughly viewed everything on the car and he hadn't brought up test driving again...I said, 'so can I drive it?' A test drive is REQUIRED for these shops. I think I would still be at the dealership with the numnut salesperson if I hadn't. So 7 weeks after the shop, they say no pay because I asked for the test drive. I sent an email back and explained the situation and requested they reverse the decision and was sent back a curt reply that the shop guidelines said I could not ASK for a test drive. Yes, same guidelines where they say you MUST take a test drive. Fool me once...but never again.
However, all other Intellishop shops I've had no issues...prompt editing and pay on schedule. Learning process for me....stay away from certain teams with a company.
from the guidelines:
Test Drive
You MUST go on a test drive if offered. If the associate offers you a test drive (most will), you must test drive
the vehicle. DO NOT ASK TO GO ON A TEST DRIVE. This must be offered by the salesperson. Note if the
vehicle was available (on/off the lot, blocked in, etc.) and the condition it was in (exterior, interior, fuel level,
etc.)
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from the shop report:
TEST DRIVE
The shopper is to evaluate the salesperson's handling of a test drive. The purpose is to determine whether the salesperson offered a test drive without the shopper asking (the shopper must not ask for a test drive) and how the salesperson presented the test drive and the condition of the vehicle driven.
If the salesperson offers a test drive, the shopper must accept, otherwise no test drive is conducted.