I just attempted a $200 fee shop at a local furniture store. It requires a purchase on credit. I planned on getting a small accent or decor and then returning it. I had a small table lined up for $220 about a half hour in. The associate took all my information in the computer. She then asked I was going to pay. Since she didn't mention it, I asked about credit. She informed me at that point that I had to purchase $500 or more. ATH did not warn me about this before I wasted my time. Is it not suspicious that I just suddenly changed my mind about the purchase right when I was about to pay? "Oh, sorry, I need credit. Maybe I should look for something else (but I can only buy one item)."
So then I went around the store about 10 times looking for things small enough to transport. It explicitly says to not buy large furniture if you're going to return it. I picked out at least 10 reasonably sized items. They were all marked around $500. Conveniently, each time I asked the sales person, they were on an unmarked sale. So the items were really only $400. The only items that would have been over $500 with tax were larger tables and chairs. I seriously spent over an hour and a half looking at EVERYTHING trying to not seem suspicious. I finally left because I had another evaluation to do, and I was seriously pissed. The sales person seemed tired of the run around as well.
All in all, this seems like a very poorly constructed shop where the shopper is left on their own and if something goes wrong, it's like oh well. I did everything I was supposed to. I checked the return policy and the store was willing to work with me on length of time because I said the first table was a gift. I picked out a $200 item. I was refused credit under $500. We're only supposed to buy one item and one that's not large sized, so here I went and wasted my time looking at absolutely everything to no avail. It makes be wonder if this shop is purposely constructed to evaluators not only to sign up for credit bit also buy things they really don't need (to make the credit company money). Collateral damage. That and they get to check up on the practices of businesses offering their credit.
It had to be both frustrating and odd to the sales person, like they wouldn't catch on that something odd was going on. If I had been warned by ATH about the $500 requirement, I would have had an item at that price point picked out already before trying to buy the $200 one. My story and subsequent search would have made more sense if I had known. This shop, in my opinion, is setting evaluators up to fail.
This is not the first time I've had problems with unclear guidelines or missing information from this company, though. A lot of times their guidelines are poorly worded as well. And when you try to contact the scheduler/project manager, they either don't get back to you for like forever and/or give a snarky comment about how many emails you sent them. Hello, I'm on location, I'm wasting my time and need help. This shop is 20 minutes from my house. The shop's due tonight. I need answers NOW. Maybe these schedulers and project managers should try mystery shopping themselves (If they haven't already). Then they'd know what mental and verbal gymnastics we have to go through sometimes.
In essence, I wasted gas and at least two hours trying to get this shop done. It could have been less time consuming had I been warned prior of issues and/or could get a hold of someone at the MSC. This is seriously the first shop out of several hundred for various companies that I just couldn't complete. Anyone who's worked with me knows that I will go through heck and high water to get a shop done when warranted. To me, the fact that I was not prepared by the MSC is inexcusable. Get your stuff together, ATH.
So then I went around the store about 10 times looking for things small enough to transport. It explicitly says to not buy large furniture if you're going to return it. I picked out at least 10 reasonably sized items. They were all marked around $500. Conveniently, each time I asked the sales person, they were on an unmarked sale. So the items were really only $400. The only items that would have been over $500 with tax were larger tables and chairs. I seriously spent over an hour and a half looking at EVERYTHING trying to not seem suspicious. I finally left because I had another evaluation to do, and I was seriously pissed. The sales person seemed tired of the run around as well.
All in all, this seems like a very poorly constructed shop where the shopper is left on their own and if something goes wrong, it's like oh well. I did everything I was supposed to. I checked the return policy and the store was willing to work with me on length of time because I said the first table was a gift. I picked out a $200 item. I was refused credit under $500. We're only supposed to buy one item and one that's not large sized, so here I went and wasted my time looking at absolutely everything to no avail. It makes be wonder if this shop is purposely constructed to evaluators not only to sign up for credit bit also buy things they really don't need (to make the credit company money). Collateral damage. That and they get to check up on the practices of businesses offering their credit.
It had to be both frustrating and odd to the sales person, like they wouldn't catch on that something odd was going on. If I had been warned by ATH about the $500 requirement, I would have had an item at that price point picked out already before trying to buy the $200 one. My story and subsequent search would have made more sense if I had known. This shop, in my opinion, is setting evaluators up to fail.
This is not the first time I've had problems with unclear guidelines or missing information from this company, though. A lot of times their guidelines are poorly worded as well. And when you try to contact the scheduler/project manager, they either don't get back to you for like forever and/or give a snarky comment about how many emails you sent them. Hello, I'm on location, I'm wasting my time and need help. This shop is 20 minutes from my house. The shop's due tonight. I need answers NOW. Maybe these schedulers and project managers should try mystery shopping themselves (If they haven't already). Then they'd know what mental and verbal gymnastics we have to go through sometimes.
In essence, I wasted gas and at least two hours trying to get this shop done. It could have been less time consuming had I been warned prior of issues and/or could get a hold of someone at the MSC. This is seriously the first shop out of several hundred for various companies that I just couldn't complete. Anyone who's worked with me knows that I will go through heck and high water to get a shop done when warranted. To me, the fact that I was not prepared by the MSC is inexcusable. Get your stuff together, ATH.