1. Forums
  2. Mystery Shopping Company Discussion

Customer Perspectives Internet Communication

January 13, 2016 07:00PM
Anyone else tried to communicate with them and never hear anything back? They reached out via email and I replied to that email with a concern. I reached out again to different emails about four times in the span of a month and have yet to receive one reply from them. They have ignored every single one.
I find this lack of good customer service to be ironic.

Anyone else have the same experience?

Edited 1 time(s). Last edit at 01/13/2016 07:01PM by Tova.
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More Discussions About Customer Perspectives (All Companies)
January 13, 2016 07:18PM
I took a look at past email exchanges, some as recent as late December, and they have been responsive. Maybe it's the scheduler for that project?

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Reply
January 14, 2016 05:37PM
There is a scheduler there that always ignores my emails. I just stopped trying.
Reply
January 14, 2016 10:23PM
I have never been ignored with this company. Are you contacting the right scheduler. There are times when I email them directly not a reply.

Edited 1 time(s). Last edit at 01/14/2016 10:23PM by shopper8.
Reply
Sorry, only registered users may post in this forum.

Click here to login