The qualifying questions can be different from the guidelines. I always follow the guidelines. To give an example, the ***** grocery store says be prepared to spend 45 minutes up to one hour in the store. The main page of the report says you must spend 20 minutes in the store.@whosear wrote:
I do understand that, which is how normally I shop these particulaTrly in one locale where two of the major carriers stores are the second busiest in the country. Which is why it was most likely available bonused.
The issue is that Market Force gave false or at least misleading information in its qualifying questions particularly to returning shoppers by stating the "at least 30 minutes" instead of "until you receive assistance".
Just because we're independent contractors, I don't see why we should be expected to work for less than minimum wage.
I had a prob with the same MSC, different shop. Before I left I ran through the guidelines one last time; I just so happened to see a weird FAQ for a drive-up rollerskating FF shop asking, "What if my order is never delivered?" It said to wait 20 minutes, then check the restrooms, then leave, and enter everything as 'no' on the report.
The weirdness of the question made it stick in my head, and by chance that very thing happened to me that day! It was a breakfast shop and they were obviously understaffed. I planned on paying cash. If I had paid CC, obviously it would not make sense to leave. I had also spent 10-15 minutes before ordering figuring out what I was able to order (the shop names items somewhat differently) because I hadn't done breakfast for a while.
I waited a little more than 20 minutes because I also had to reposition my car to get out. Then checking the restroom brought it to at least 45 minutes spent, and all I got was the $5 fee since there was no reimbursement. Minimum wage in my city is like $12 or something.
Then I spend FOREVER entering the report because they say 'enter no for everything' but you can't enter no for everything, they want answers for all the nos, you can't even write N/A because it's not enough characters, and many of the nos conflict with each other. Like, you can't say you didn't get an item and the item wasn't correct.
You simply cannot follow their directions.
I was absolutely livid by the time I got it to accept my report, which took 3 hours! And then they questioned me as if they didn't believe I was there. If I had known the trouble it would be, I would have just canceled the damn thing when i didn't get my order. All for five measly bucks, and you can bet I will NEVER do that shop again, no matter what the pay is.
So its been a week since your original post. So did you get paid for waiting or not get paid for not waiting?@whosear wrote:
This was the 30 minute wait shop, or some semblance of it. It was not one of the New or Existing Customer shops. Has anyone else looked at the qualifying questions and then the Guidelines? Are they like that for all of these shops?
You guys are still going to smartphone stores that have the business cards out for people to grab? None of the ones in my area keep business cards or brochures out anymore. The national carrier that starts with a V keeps all business cards in the back and the sales rep has to go back to grab one when I ask for it. I did ask once why they don't keep it in a pocket and I was told that the regional rep doesn't allow that anymore because having to go to the back makes the customer wait and that may give them enough time to change their mind and go for the purchase.