@gotshops wrote:
Did the shop guidelines warn against doing a shop if the actual address differed from the one provided by MF? If so, you shopped knowing the risk.
I did a similar thing on another MF shop (for another client), but I explained the discrepancy in the report itself. HelpDesk emailed me to ask for clarification, and, like you, I provided proof. Fortunately for me, MF recognized its error, thanked me for letting them know, and paid me for the shop. I was pleasantly surprised (since MF can sometimes be quite stubborn and unreasonable). Sorry it didn't work out for you.
And many client shop cancellations!...@Flash wrote:
They definitely have some folks in their QC with a burr under their saddle. This has NOT been a decent month of trying to work with them. Dropping fees, last minute guideline changes, bad addresses, software issues and QC with a burr will have me keeping arm's length for a while.
What I do is visit Google Maps or MapQuest. I take any landmarks such as "next to McDonald's" that might be in remarks and then use my GPS to see if everything jives. Sometimes the MSC puts in the wrong digits like: 134 ABC Street when it's really 143 ABC Street.. Sometimes you get there and it's a vacant lot (Google Maps is over a year behind, I saw a gas station sign that said $3.34 for gas) so sometimes no matter what you do, a folly of human errors by your MSC and outdated maps, you can still be sunk.@isaiah58 wrote:
Reading over this thread, something does not add up. We are instructed to not rely on coordinates, to verify the location by either calling or the clients websites. A map pin is meaningless, we go by the address. There are plenty of locations pinned to the middle of streets, on the wrong side of the street, and yes miles away.
It's like if your navigation says go straight, but to do so means driving off a cliff or into a lake. Logic takes over. So, something is missing here.
@ceasesmith wrote:
I don't know if this will help -- not this time, anyway -- but I would have e-mailed Helpdesk before submitting the report.
@Evalu8this wrote:
@ceasesmith wrote:
I don't know if this will help -- not this time, anyway -- but I would have e-mailed Helpdesk before submitting the report.
It was a weird circumstance, and when I asked them about the issue that had come up again and if I should bother doing the report, the response was basically well you haven't turned in the report yet so we can't tell you. This was even with having fully explained the situation and the differences in address. So basically they wanted me to do the report, turn it in, and take the chance of it being rejected.... Way to waste time.