I cut and pasted the PDF right into MS Word and filled it out 100%. Now when they get the DNS A-Record corrected, I can just cut and paste the narratives and go right through and click the yes/no/na and not have to think back.
They do need to fire the IT company they are partnered with. There is no excuse to not correct a DNS A-Record and get a server migrated in a matter of hours. If they fail, they should have left the old server in a state to fail back to the working server. I work in IT and would have started something like this by midnight and if the new server was not working by 4:00 AM, I'd scrap the upgrade and roll the old server back in service so it is working before the sun comes up.
To leave a company who depends on the web server for the core of the business down hard for days is just deplorable as backing up a server is painless and should be done at the very least weekly.
I back up my message board automatically via an automated cron job nightly to an off site location. If my hosting company did not restore my service within 24 hours, I would fire them and start a new service with another company and point my DNS to the new IP address and restore the site myself within a few hours.
It's a real shame when a company that is not technically savvy has contracted an IT company that has such poor service. No mystery shopping required to know that this outfit should have a failing grade.