@ShopSouthTexas wrote:
I sent a help desk message but recieved an automated response stating they had a 20-hour turnaround. I'd hate if they canceled my shops and I'm out my money on these!!
I had scheduling problems because of some short lived snow yesterday. I sent a request early in the AM requesting additional reschedule dates. I got the auto reply with the 20 hour turnaround message and found a way to get the shop done as originally scheduled. By the time I went to the location (1:15 PM), I had received a message stating that my shop was moved to the next day. I tried to contact them again, stating that I am at the location, wasn't expecting a response yet, can I keep today's date and got no reply until later that evening. I think they just say twenty hours to cover themselves. I sent two messages the same day and neither of my reply's were close to 20 hours.