Anyone dealt with them?

I completed a shop for them on 02/05/2010 and never received payment. I sent an email inquiring about payment and got a reply saying simply, "Your payment was sent to Pay Pal on 03-15-10."

I checked PayPal to make sure I hadn't missed it and indeed I had not missed it. There was no such payment. I wrote back to them and said, "Thanks for your reply, but payment was not received in my PayPal account for this shop. Can you please check again and see to whom the payment may have been erroneously sent? It was not sent to me."

No reply. Crickets chirping. No reply...

I finally called them and got the, "That department is at lunch" answer last week. Today I finally reached Judy Harza, the Billing Coordinator, on the phone. She seemed extremely annoyed that I would dare to call and asked for payment and snapped at me, "It takes 3-5 weeks to get it returned from PayPal." I still don't know what that means, and it isn't MY fault that they (a) didn't send it at all, or (b) sent it to the wrong person. All my information on their site was up to date including my valid PayPal address to which I receive all my other payments. I asked what exactly that means and she snapped again, "IT TAKES 3-5 WEEKS! AND THEN WE'LL SEND YOU A CHECK!"

Wow!