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Is anyone else experiencing issues logging in to the shopper website? ...I have been trying all morning from various devices. Nothing seems to work.
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I am not the most active member of this public forum. In fact I rarely log on to check updates a few minutes weekly. Please do not think I am ignoring you if I do not respond to your input right away. Happy Shopping!
I am not the most active member of this public forum. In fact I rarely log on to check updates a few minutes weekly. Please do not think I am ignoring you if I do not respond to your input right away. Happy Shopping!
Yes@marg704 wrote:
Anyone else experiencing issues?
@Day2Day wrote:
Is anyone else experiencing issues logging in to the shopper website? ...I have been trying all morning from various devices. Nothing seems to work.
Not working here eitherNot working here either
nope...cannot access the "get paperwork" portion of their website and here is the message from them in response to my inquiry,..
"Message Posted on Shopper Portal May 12, 2016
Problem with availability of Shop Paperwork
Some of you might encounter an issue with the availability of shop paperwork this morning. We are aware of the issue and are working to resolve. If you run into this issue today, no need to email the help desk about it. We're working to resolve it as soon as possible. Thank you for your patience. "
"Message Posted on Shopper Portal May 12, 2016
Problem with availability of Shop Paperwork
Some of you might encounter an issue with the availability of shop paperwork this morning. We are aware of the issue and are working to resolve. If you run into this issue today, no need to email the help desk about it. We're working to resolve it as soon as possible. Thank you for your patience. "
Luckily when a scheduler called early this morning I indicated I would do the shop tomorrow, which left her less than thrilled. Paperwork has not been available all day and it took them a while to post there was a problem. The email response to my email to the Help Desk was that they are 10 hours behind in getting to emails. Unfortunately it is a shop that changes each time so I can't perform it without seeing the specific paperwork.
Still unable to download any paperwork.
Still not working in my area. I had already downloaded guidelines so I had no problem doing a shop and I was able to enter it and submit the CPI with no problems. I still have not been able to submit the receipts.
It is 6:44 PM EST and I still can't get my paperwork.
I have receipts to upload, too. That doesn't work for me at all.
Anyone else able to download paperwork? This is becoming a big problem for me now since I have so many shops scheduled for tomorrow. I keep masters of the paperwork but have 4 scheduled where I really need to know the department I am supposed to shop. I thought by this morning they would have had it fixed.
@teriraia wrote:
Anyone else able to download paperwork? This is becoming a big problem for me now since I have so many shops scheduled for tomorrow. I keep masters of the paperwork but have 4 scheduled where I really need to know the department I am supposed to shop. I thought by this morning they would have had it fixed.
nope...
from yesterday (still not fixed as of now)...
MAY 12, 2016 | 10:44AM EDT
Julia replied:
Good Morning,
Thank you for writing in to let us know the paperwork for your shop is not available. We are aware of the problem and are working quickly to fix the problem. Please continue to check back to the website to print your paperwork when it is available. We will also follow up with you when the paperwork is available to be viewed and printed.
Thank you for your patience!
Julia
Shopper Advocate
Market Force Help Desk
www.marketforceshopper.com
I seem to be able to do everything except download paperwork. Viewing, accepting, and rescheduling shops works fine. Reporting and uploading photos, validating the CPI, and submitting receipts works. I still can't access paperwork for any shops.
Still unavailable to view available shops as of 11 AM Eastern Time Zone...
It started slowing down while doing my reports. It kind of reminded me of the situation we had a month ago. But it sped back up. 
@teriraia wrote:
Thank the heavens.
Hmmm...as an atheist i cannot make that connection (maybe a discussion for another day?)
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