@Bubbabubba wrote:
SO the MSC could not SPARE the $6.00 shop fee in GOOD FAITH!?
And say
Dear professional shopper,
We are sorry for the confusion...
We are a TEAM and will try to communicate more effectively/accurately in the future.
Please continue to pay close attention to the details as we know you do. You did a good job on this assignment but unfortunately it did not fit the parameters of our contract with our client. We are crediting you with a completed shop with full payment as a professional courtesy.
We hope that you will continue to serve us well and as the client needs in the future.
Again thank you for your dedicated service..]
Bubbabubba, how long have you been mystery shopping? You sound like you are a new shopper and that you don't understand the difference between having a job and being an independent contractor.
Employees of companies get paid even when they do a job wrong. Employees get counseling to tell them they are part of the team and they need to pay more attention and do jobs right. When a direct employee goofs and it needs to be done over, the company eats whatever double cost is incurred. Also - what about any reimbursement? Bubbabubba mentions a $6 fee but the OP does not mention the fee and does not say whether a purchase was involved. If a reimbursement were involved, we are talking about more money involved in having to send another shopper for a do-over.
We are NOT employees. We are independent contractors. We get paid when we do a job right. We are not part of a team. A mystery shopper runs his own small business and contracts with other businesses to perform a service for which we get paid. If we do it wrong, why would the company pay our company? If we do it wrong, our company eats the loss.
Many companies have blackout dates that say "No shopping on these holidays" or similar. The software will often allow shops to be scheduled within that period but the list of blackout dates is pretty clear. Do not perform the shop on these holidays. When a shop says Weekend Only, it is pretty clear. It means shop only on a weekend.
Since he e-mailed the scheduler, the OP understood it was a Weekend Only shop. Doing the shop was a mistake and the company will have to take a loss, the OP's company, not the mystery shopping company.
OP, sorry it happened. I don't mean to sound harsh because I've made mistakes of other types that had similar consequences, but doing the shop on Monday was a mistake.