I have shopped for EPMS several times over the past 2 or 3 years. I won't go into previous frustrations and problems with them, just the latest.
I was doing a $75 shop for them. I called the location, spoke to my target, asked her when I could come by, she told me til 7 that day, and the next couple of days.
As per instructions I went to the complex that same day. Only when I mentioned I had spoken with her, I was told she already went home.
As per ALL EPMS instructions, I had to continue the shop with the agent who was there. I went home, filled out my report, and waited.
A week or so later I was informed I would not be paid because I failed to shop the target and hadn't made an appointment with her.
You're not supposed to make an appointment unless the shop instructions specifically say to. This has always been the rule. So I followed the instructions completely, to the letter.
I've called EPMS several times. I emailed a response to my shop agent about why I should be paid. I've been completely ignored. No one ever answers the phone and they don't return calls.
I feel I have been completely cheated, and this isn't the first time with this company. I'm really angry.
EPMS claims that since their client won't pay them they 'can't' pay me. This is wrong. My contract is with EPMS and if I follow their instructions, my part of the deal is done.
Any advice on what I can do, who I can call? I'm tired of their frivolous and dishonest policies and tired of them treating workers unfairly.