EPMS refuses to pay
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as I suspected, the ball was dropped on my video shop. I also emailed Robert Asher a few X to no avail. Still waiting for EPMS to respond to my messages. I do not work for free.
Do you know contact info for any of the new video people Jayoldson?
Edited 1 time(s). Last edit at 06/05/2016 03:27PM by kpmccord.
Video Route Shopper - MSPA Gold Certified _ Shopping since 1990s
Edited 1 time(s). Last edit at 06/05/2016 03:27PM by kpmccord.
I just called the EPMS office and asked for the video dept. There area a couple of new people there, but I believe the lady I talked with was Tillie. She is the one who told me Asher had left....Is it just me, or is EPMS going through some changes? Lately, some of the shops I've done by the 7th aren't getting checked in a timely manner, I've noticed, which has delayed payment until the next month. And I know that there are some new people working there who aren't yet up to speed(IMHO). I've been doing work for them for 10 years or so, and I think something may be up with them....maybe? Anybody else getting this vibe from them?
Maybe.
I know they definitely have some employees they need to replace or train better. Maybe they're new. Maybe they're being fired. Who knows. I'm really nervous about the shop I accepted to get paid for the older shop. I went ahead and did it because...I don't know. I guess I could use the extra money, but it's another targetted shop. Why do I do this to myself
I know they definitely have some employees they need to replace or train better. Maybe they're new. Maybe they're being fired. Who knows. I'm really nervous about the shop I accepted to get paid for the older shop. I went ahead and did it because...I don't know. I guess I could use the extra money, but it's another targetted shop. Why do I do this to myself
I've always gotten paid, they are good on their word for that...it's just been kinda iffy as to when, lately. I hope they get it together, 'cause they have been very good to me over the years. It just might take a while to have Asher's shoes filled, he was really an asset to Ellis.
I am getting those feelings, too. I do not quite understand how they cannot return calls or respond to emails. I had been sending Robert Asher emails about my completed video shop which, after 8 weeks, was still not accepted, and those emails were not answered. Now I know why. Still, this lack of professionalism is unsettling to me as a shopper.
sounds like pilot error
One should always play fairly when one has the winning cards. Oscar Wilde
I am now using twitter to (hopefully) reach somebody at EPMS to help resolve my issue.
hmmm... your post got me thinking: did they use my video shop and cheat me ? There was nothing wrong with the video or report. Also, still awaiting a response from EPMS
I only tried one once. The target never answered the phone and I got tired of the "Oh, sorry, someone's at the door", "Oh sorry, getting another call", "OMG, gotta call u later", excuses I had to make so I cancelled the shop, after many unpaid phone calls. Robert was always responsive. I think the OP's situation sux and I am just writing this to bump it for her, with my tiny experience.
@SS4U wrote:
I am getting those feelings, too. I do not quite understand how they cannot return calls or respond to emails. I had been sending Robert Asher emails about my completed video shop which, after 8 weeks, was still not accepted, and those emails were not answered. Now I know why. Still, this lack of professionalism is unsettling to me as a shopper.
I remember one of the MSCs who went broke was avoiding emails and phone calls while scheduling jobs and not paying their Shoppers. There are tell-tale warning signs people need to catch so they do not invest too much time because some MSCs that went belly-up owed our friends here as high as $800 so please limit your losses if you get that weird feeling.
Still waiting for a reply to my tweet, too. So far, nothing. Not good, EPMS.
UPDATE: I was finally able to reach a live person this morning, and I was told that EPMS video dept. had sent repeated requests for me to send the video in, and I did not reply. I am glad I keep excellent records, because I had proof that Robert Asher had downloaded the video 2 X, the actual time and date with the shop # attached. and records of my numerous calls, emails, etc. which were not answered. As I suspected, the ball was dropped on this video shop. Good record keeping and organizing skills very very important. I asked live person at EPMS why none of my phone calls were replied, or why no calls despite my stellar shopping history. I am hoping this gets resolved.
Do you think maybe when Robert Asher left, he dropped everything he was working on? There might be a lot of unhappy shoppers like SS4U if Robert trash-canned any pending videos when he left and shoppers who submitted won't be paid. And - since they don't know Robert is gone, they keep e-mailing him ..... I hope the company resolves this and investigates to find exactly what happened to SS4U AND to see if it has happened to others.
I doubt seriously that Asher has "trash-canned" any work, he is way to professional to do something like that. The feeling I am getting, after sharing my concerns my concerns with Ellis, is that they are short handed with experienced staffers(my opinion) and that they are experiencing heavy volume(their explanation). We will know soon enough, as today is the 7th, when shops done by this date are supposed to be paid on the 22nd, at least under normal circumstances.
I have provided proof to EPMS that my shop video was completed, uploaded and received by Robert Asher @ rasher@epmsonline.com not once but twice prior to the time he left the company. I also provided proof of my numerous calls, emails tweet and IM asking for someone to call me or reply, to no avail. EPMS says I never responded to their messages requesting the video be submitted, but I have proof and now they have the proof. how can one person cause such havoc without their being a checks and balances system in place ? I am glad I keep accurate records of everything, to the point of being anal, and that's why. RA got my video and I have the proof. Now waiting to see what EPMS does about this.
I am inclined to think he did not bust his donkey to complete pending video shops before leaving. EPMS clearly dropped the ball on my video shop, and compounded matters by not trying to contact me or reply to my many calls, etc. Hoping they fix this and soon. Shoppers, please keep accurate records of everything. That's why I had conclusive proof he downloaded my video from his email.
update as of today 6/8: EPMS has credited me for this video shop, this after I provided conclusive proof that the video was sent to EPMS (RA) and downloaded by RA from his email 2X within the time frame required. It definitely pays to keep accurate records. I am hoping that EPMS tweaks it's communication responses with shoppers. I should not have had to use twitter and msg. boards like to one to reach someone from EPMS.
Good, glad to hear this has been made right, even though it was so hard for you.
@SS4U wrote:
update as of today 6/8: EPMS has credited me for this video shop, this after I provided conclusive proof that the video was sent to EPMS (RA) and downloaded by RA from his email 2X within the time frame required. It definitely pays to keep accurate records. I am hoping that EPMS tweaks it's communication responses with shoppers. I should not have had to use twitter and msg. boards like to one to reach someone from EPMS.
Maybe they think bad publicity is better than no publicity? Happy you received confirmation and hope they pay you quickly!
I always ask one more question when I am trying to meet with a target on EPMS shops. I ask the agent: How late are you there today, and then I follow that up with, And I will be meeting with you? If they ask why or anything else, I just say I prefer to meet with the person I have already been talking to and have covered details once and don't like to repeat myself.
Hi Ari, I am really sorry that this happened to you. Having said that, I have stopped applying for EPMS shops. I like their reports and the payment they promise. My problem with them is lack of communication. This is the only company that I have had trouble communicating with. I am curious to know if you have received answers when you let them know how you feel about what they have done.
LAbuela
Final Update
I took another shop so I could be paid for the shop they initially rejected. Another target shop. Couldn't reach the person. When I finally got to ask for the target, the target 'no longer works there'.
So I emailed EPMS to update and expressed this is one of my frustrations with EPMS shops, being asked to shop a target that no longer works there.
My editor responded that they can only update me when the client updates them, which is fair.
But EPMS should have a fee for their client if the client fails to update them about a target being fired, and that fee should go to us for our effort. Even something small, $5 would be acceptable.
Anyway, I said because of the difficulty and my need for payment, I would appreciate just being given a check. Check arrived today. They even overpaid me by $5 which may be by accident. Either way, that's the end of the story I guess. They did pay me, check came very fast once I asked them to cut it, and I received an apology.
So I am satisfied.
Whether it was because of the discussion here or not, I appreciate everyone making this topic a hot one and giving me advice. You helped me get paid and I desperately needed it!
Edited 1 time(s). Last edit at 06/17/2016 11:06PM by arianamorris.
I took another shop so I could be paid for the shop they initially rejected. Another target shop. Couldn't reach the person. When I finally got to ask for the target, the target 'no longer works there'.
So I emailed EPMS to update and expressed this is one of my frustrations with EPMS shops, being asked to shop a target that no longer works there.
My editor responded that they can only update me when the client updates them, which is fair.
But EPMS should have a fee for their client if the client fails to update them about a target being fired, and that fee should go to us for our effort. Even something small, $5 would be acceptable.
Anyway, I said because of the difficulty and my need for payment, I would appreciate just being given a check. Check arrived today. They even overpaid me by $5 which may be by accident. Either way, that's the end of the story I guess. They did pay me, check came very fast once I asked them to cut it, and I received an apology.
So I am satisfied.
Whether it was because of the discussion here or not, I appreciate everyone making this topic a hot one and giving me advice. You helped me get paid and I desperately needed it!
Edited 1 time(s). Last edit at 06/17/2016 11:06PM by arianamorris.
Join the club. I had the exact thing happen to me. They wanted a target, The target that I had made an appointment with was home sick. I worked with another real estate agent in the office...and I got stiffed by EMPS.
So do not work for these people unless you like the golden shaft. Bruce Lloyd
So do not work for these people unless you like the golden shaft. Bruce Lloyd
@arianamorris wrote:
But EPMS should have a fee for their client if the client fails to update them about a target being fired, and that fee should go to us for our effort. Even something small, $5 would be acceptable.
Anyway, I said because of the difficulty and my need for payment, I would appreciate just being given a check. Check arrived today. They even overpaid me by $5 which may be by accident. Either way, that's the end of the story I guess. They did pay me, check came very fast once I asked them to cut it, and I received an apology.
I totally agree that there should be some sort of fee assessed to the client if the target no longer works there, and the client failed to update the MSC. And I'm glad you got paid, with a little extra to, hopefully, offset some of your justified annoyance and the aggravation this cost you!
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
I honestly believe that a rep from their company reads this forum and has read this thread. SS4U and the OP both got paid. I am glad that they don't choose to respond in this thread and they address issues properly without encroaching on our forum and getting defensive and obnoxious like some other MSC owner/rep has done in the past.
Yeah, everyone makes mistakes, and when a company at least tries, and succeeds at making things right, they deserve some credit for that. So yeah EPMS if you're reading Thank you.
Thank you.
I, too, have been screwed by EPMS. I had a target and she was not there after making an appointment with me. Another agent was working instead.l I drove 50 miles to do this shop and EPMS said that I did not do the target and they would not pay me for this shop. I complained and got deactivated. What a deal.
I have also been unfairly denied pay by EPMS. I made an appointment and showed up on time. There was a sign on the office door that they would be back in 15 minutes, but after waiting 30 minutes I finally left. (EPMS's instructions say to wait 20 minutes.) I took a close-up of the sign and also a long-distance shot of the building showing the door location. Although I followed their rules, and even stayed longer than necessary, they told me to return and do the shop or I would not get paid at all. I asked to be paid for at least the phone portion and they refused.
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