@proudlyshopping wrote:
I have no proof the shop did not tell me to order a shake, and I suspect the other shopper they mixed me up with was supposed to order a shake and not me, but I believe this is patently unfair to me.
It does sound as if they probably mixed up your requirements and those of the other shopper. I believe you knew your requirements.
But, honestly, if you didn't download and/or print a copy of your CPI, and can't provide them with proof that you weren't required to get the milkshake, I don't see that it's truly "patently unfair" to you. Sure, the initial mix-up was unfair. And if their system issues caused it, it was unfair. But.... MSCs constantly tell us to download and/or print shop guidelines.
So, you also have, I think, a responsibility to save or print your CPI for every shop--whether you need it for reference or not. It's always "best practice" (I hate that term, but it's apt here) for exactly this reason: so you have proof of your shop requirements if something goes awry on the MSC's end. They have a responsibility to keep their records in order, but I think you do, too. At least until the shop is paid. And in MarketForce's case, I think they tell you to keep your stuff for a certain period of time after the shop.
Even in the age of "everything is done on computer systems," things go wrong. Technology isn't infallible. It's always a good idea to have backup.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
Edited 2 time(s). Last edit at 06/09/2016 02:34PM by BirdyC.