@StephanieGS this came up last fall with someone else; here is the thread: [
www.mysteryshopforum.com]
I had a similar issue quite some time ago, and it had to do with formatting of time or unusual characters I put in a narrative. I don't remember which. The original poster of the thread I referenced had an option they checked off, but later changed, making one section of the report disappear. Check it out and see if anything there helps.
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Could I have a receipt please?