Experienced shopper here- first time posting- looking for advice. I conducted a shop for intellishop this weekend and the guidelines stated that if the representative wasn't at the store, I had to take a picture of the empty table. There was no table to take a picture of. I emailed Shannon and told her what happened and even offered to come back this weekend. She said to submit the shop, explain what happened, and I would be paid.
I did what she suggested and received a 10/10. The next day, I receive an email from the editor letting me know it's been moved back into incomplete status because I didn't read the guidelines, as the guidelines say I have to take the picture. I explained that I read the guidelines, I can't take a picture of something that wasn't there, and specifically told the scheduler what happened who specifically told me to submit as is and I will be paid. I forwarded the editor Shannon's email response. I also emailed Shannon and told her that despite her telling me to submit without the picture and I would be paid, the editor will not accept the assignment. I've heard nothing from either the editor or Shannon. Thoughts on what I should do?