So I was unable to complete a package shop, my bad the package closed at 11:30 am on a Saturday I made it literally 2 minutes after. I advised the scheduler that I was unable to complete the shop. So she responded with I wish you luck in all your future endeavors and then it appears that the other future shop (which isn't due until 8/2) and turned off all my notifications for emails. Is this normal behavior for missing one shop with them? Did I just get fired? LOL
Not to mention I've done a few other successful ones with them.



Edited 2 time(s). Last edit at 07/19/2016 07:27PM by GrnEyedBandita.

Possibly you 'got fired', I suspect it depends on whether you gave a reasonable reason for being unable to complete the shop, apologized and asked to reschedule it. Usually if we take responsibility and attempt to reschedule to fulfill our responsibility, a company will work with us assuming previous work has not already made us marginal shoppers.

I've been forgiven (though I'm sure I have a black mark on my record) for bigger blunders with other MSP's. I've never missed an Ipsos deadline, though... It's hard to imagine them being that unforgiving if you have a good track record. (Stuff happens to good people.) I'd call them and get a full explanation - if you liked working for them and want to do so again.

@GrnEyedBandita wrote:

So I was unable to complete a package shop, my bad the package closed at 11:30 am on a Saturday I made it literally 2 minutes after. I advised the scheduler that I was unable to complete the shop. So she responded with I wish you luck in all your future endeavors and then it appears that the other future shop (which isn't due until 8/2) and turned off all my notifications for emails. Is this normal behavior for missing one shop with them? Did I just get fired? LOL
Not to mention I've done a few other successful others with them.

It could be, in this one particular shop you burned your bridges. Does your Saturday shipping Client has half days hours? If you went in at 1132, you violated the MSCs time frame allowance. #2-- you weren't able to perform your assignment and #3--you did not reschedule. The scheduler no longer had faith in you, so all future shops were pulled. This may be Normal behavior for IPSOSUS. Move on. You know what they say---->one monkey don't stop the show. You will probably pick up better shops from somewhere else

I have never had this problem with Ipsos. I kinda 'spaced' on several wireless shops for Ipsos, and they were just removed, but since then I have done dozens of other shops, mostly 'package' shops. Maybe they are stricter on those than they were on Wireless shops.... *shrugs*

Until recently, you would have been required to arrive at least 30 minutes before the location closed. Recently, they changed this to being desirable rather than being required. In a sense, you already got an extra 30 minutes, and still arrived late. That being said, stuff happens. I have had stuff happen to me over the years, and generally have been given an opportunity to make it good. It is much harder to get leniency from a company with whom I don't have much of a track record. You said that you had done "a few other successful ones with them" How many is a few? Did you offer to go back on Monday?

I find this highly unusual. You didn't keep cancelling and rescheduling, did you? Still...that is so weird. Maybe you were just put on "probation?"

Not at all. I actually literally just missed it. But I had another for a future date that she cancelled, and then she turned all my email notifications off. Not to mention that have a ton of shops that go unfilled in my area for those packages so......I wonder if it has been done to others.

Without knowing your record with the company or the tone you used addressing the error it is hard to say what happened. Did your email just say you missed the shop with no apology, explanation or offer to reschedule?

I told her I was not able to complete the shop and I wouldn't be able to reschedule it until late next week. **Shrug** Like I said I've done other shops with the, and completed them on time. So I don't know maybe she was in a bad mood?

In all honesty, your posts have an "oh well, no big deal" vibe. If your communication with the scheduler conveyed the same idea she would be left with the impression your shopping commitments were not a high priority. We still don't know why you were late. If I had been on a route with other assignments going long or had the impression the location would be open until at least noon and got surprised by the closing time, I would have told the scheduler all of it and apologized. I also would have done everything possible to reschedule as soon as possible.

I've had to cancel probably 2 shops without rescheduling and the rest of my shops remained on my log. The whole future endeavors thing sounds like a breakup email. I would just respond to the email, apologize, and ask if they can reschedule it.

If I mess up on a shop (and I have before), the first words on my email are I apologize, then I offer to do the shop asap. Maybe it was the fact that the OP said that she wouldn't be able to do the shop that she missed until next week that did it.

@pammie8223 wrote:

Maybe it was the fact that the OP said that she wouldn't be able to do the shop that she missed until next week that did it.

That would be my guess, too. They do have deadlines, and an offer to re-schedule for the next business day would probably have been accepted.

I had to re-schedule a shop with them recently, for one day past the stated due date. I said that if they needed it done by due date and could find another shopper, I'd totally understand. But they gave me the extension, and I got the shop done when I said I would. I'm pretty sure they wouldn't have given me days past the due date.

IPSOS has been good to me, I have rescheduled providing plenty of time for them to get my shop moved to someone else if need be but the Scheduler would gladly change my date. It sounds like you gave them a reason to delete you, something a MSC does not take lightly when removing a trusted IC.

Edited 1 time(s). Last edit at 07/21/2016 06:35AM by GuyFawkes.

Lisa I'm sorry am I supposed to sit here and cry about it??? I was asking the question because it seemed strange to me. There's no skin off my back either way. I guess you did not read my other posts where I said I haven't issues in the past with them. Don't put words in my mouth, err or in this case words off my keyboard. You clearly didn't read the other posts where I told her I wouldn't be able to do it until later next week, as the office is closed on Sundays and I work a regular 9-5 job during the week. Secondly this location closed at 11:30. Every office that I have ever been to close at noon on Saturdays. I literally was setting up my phone in the car to do the shop and missed it, I walked in the door at 11:33...and as a matter of fact the reason I came so late is because I was doing another shop for them right before that.



Edited 3 time(s). Last edit at 07/21/2016 06:58PM by GrnEyedBandita.

First, I did read every post you wrote. It might be obvious since each of my responses directly followed yours with 15 minutes to about an hour. Second, I commented on the tone, asked if your communication with the scheduler was similar and suggested what she might have felt "IF" you had used the same tone with her. In this case the word "IF" is significant. By removing it you have changed my message which could be construed as putting words in my mouth.

The fact is most of the information you just provided was not in your previous posts. I also asked you specifically about the location closing. Although you posted again after my query, you did not answer that question until today. People on this forum can be extremely helpful and provide great advice. However, without knowing the full story it becomes more difficult for those who have had the same or a similar situation to offer some guidance. For instance, knowing you were on assignments for this MSC that morning changes the dialogue. So does knowing the office closed at 11:30 while other branches for the same client close at noon. Although the shop was missed, it was not due to negligence on your part which would be the only good reason for deactivating a shopper. We all know there doesn't always have to be a good reason, but if you want to keep working with Ipsos it might be worthwhile to contact the scheduler again. If she won't help you then go to someone else and plead your case.



Edited 1 time(s). Last edit at 07/21/2016 08:31PM by LisaSTL.

I have found that one of the clients of the package shop does not have regular Saturday hours or even weekday hours. I have checked hours on several different locations in the past and they vary a lot from one to the other. . It is always a good plan to check hours before hand and not assume somewhere will be open. Most jobs have this as either a requirement or a strong suggestion. That said, if your shop required 30 minutes between shops and you honored that as well I can see no reason why they would delete you for one infraction. This company and their local schedulers seem very nice and willing to work with shoppers. I would certainly agree with those who suggest following up with them on this.

My post office is open on Saturday from 10:00 a.m. until 11:30 a.m. Pretty short hours....better than closing it though.

Maybe I am missing something. You step in, to do a shop at 1132. Right before you were fuddleing in your car. The shippers store closed at 1130. The MSC deactivates you by cancelling all your future shop. Some postors want you to go back and talk with them. Good, go do that.

Keep in mind----------->"Visit the assigned location anytime the location is open, it is preferred that you enter at least 30 minutes AFTER the location opens and complete your shop 30 minutes BEFORE closing time.------------->Prior to visiting your assigned shippers, please visit www.vxyzabc.com to verify the address and business hours of the location you are to shop".<-------------->This is part of IPSOSUS requirements. It only seems strange because the basic requirement, you did not follow.

I suggest again you, Move on. Go back to the MSC when you have enough shops under you belt where one deactivate does not consume you.

Edited 2 time(s). Last edit at 07/22/2016 04:04AM by sojo917.

Sojo you have a glaring ICA violation there.

Now on to the crapola about the OP "fuddleing" which I assume means fiddling around. She was preparing for the shop. Whether that was setting up a timing or voice recording app or noting her time or reviewing the guidelines or all of the above is irrelevant. Don't you take a minute or two to prepare for your shops before entering?

One is fuddleing around when they know they only have minutes to complete a shop and they are in there car. The OP did post-------->"Every office that I have ever been to close at noon on Saturdays. I literally was setting up my phone ............" They had already blew the "30 minutes before. So she was "fuddleing".

@GrnEyedBandita wrote:

Lisa I'm sorry am I supposed to sit here and cry about it??? I was asking the question because it seemed strange to me. There's no skin off my back either way. I guess you did not read my other posts where I said I haven't issues in the past with them. Don't put words in my mouth, err or in this case words off my keyboard. You clearly didn't read the other posts where I told her I wouldn't be able to do it until later next week, as the office is closed on Sundays and I work a regular 9-5 job during the week. Secondly this location closed at 11:30. Every office that I have ever been to close at noon on Saturdays. I literally was setting up my phone in the car to do the shop and missed it, I walked in the door at 11:33...and as a matter of fact the reason I came so late is because I was doing another shop for them right before that.

3 minutes late or 30 seconds late = it doesn't matter. you didn't show up before the office closed. i would have deactivated you too. you do seem to have a lot of excuses, tho.

With the 30 minute rule between shops, I am very cautious when performing shops for this client on Saturday. A line at one or two locations could make it impossible to do the last shop. Closing times in my area include 11:00, 11:30, 12:00, 1:00, 2:00 and 4:00 PM. Most close by 1:00 PM, but there is no uniformity at all. I always check the client website before I even request (or assign) a shop and record times in my spreadsheet. Even weekday closing times vary from 3:30 PM all the way to 7:00 PM, and closing late on Saturday does not necessarily mean closing late on a weekday.

Keep in mind also, the OP had xxxx number of days to complete the shop before the due date. The OP chose to perform the assigned shop on the due date. And while performing others shops the OP negated to arrive at this shop 30 minutes before closing time to perform it.

While the OP has not been back to this post in a few days, hopefully, the OP is in a mood to positively change her shopping ways to benefit herself and the companies it shops for

@sojo917 wrote:

Keep in mind also, the OP had xxxx number of days to complete the shop before the due date. The OP chose to perform the assigned shop on the due date. And while performing others shops the OP negated to arrive at this shop 30 minutes before closing time to perform it.

While the OP has not been back to this post in a few days, hopefully, the OP is in a mood to positively change her shopping ways to benefit herself and the companies it shops for

excellet

I never do these shops on Saturdays. Lines may be too long, I might not make it in time, etc.

OTOH, if the OP was out doing shops for IPSOS beforehand, perhaps they could cut her some slack. Although I'm guessing that the big issue was that she didn't offer to reschedule the shop for Monday. If you work a f/t job Monday through Friday, I'm thinking it's a good idea to do shops as early in the allowable time frame as possible--exactly due to this type of situation. I don't think I could mystery shop successfully if I worked 8 to 5 five days/week. If I worked an "off shift," might be able to.