The only thing they scored me down on was the grading:
1) ALL results, receipts & pictures submitted on due date
2) Excellent Writing - No grammar, punctuation or spelling issues
3) No details missing / ALL required details included
4) Scores often inconsistent / no correlation to explanation **This is where I'm confused. I thought I provided clear explanations for any and all low scores (they didn't ALL receive low scores)
5) All instructions were followed, there were no issues
6) Did everything possible to complete high quality evaluation
7) All explanations were thorough / adequately described observations
8) All employee interactions were detailed and thorough
Here were some notes included in the email I received: Some scores were inconsistent and narratives had a negative/critical tone. Please balance negative comments with positive. Also, when scoring, consider whether the employee would or should know the answer to the type of question asked and base your scores on that as well as their friendliness, etc.
Shouldn't an employee know where the location of the park exit is? Shouldn't the employee know what the park hours are? These were the two biggest questions employees got wrong. When I asked the employee at the restaurant what was included on a sandwich, she showed me the menu instead of just telling me. My husband and I both thought that was odd (he said something even before I did). I did comment on how friendly the employees were and whether the smiled, greeted, etc. If they didn't do that, I can't just lie and said they did!
It just seemed like a really low grade for a thorough, detailed report and I felt like I was scored negatively because I scored them negatively. Wouldn't the park want to know details about how their employees couldn't answer basic questions?