Did a MF shop that said to remain at the counter during a shop. It wasn't in bold or anything but said something along the lines of place your order and remain at the counter to pick up the food while. Start timing once you receive the receipt. When I was at the counter, the cashier was adamant that I get my drink and take a seat because remaining at the counter was actually going to cause a traffic jam. The cashier was friendly about it and polite, but he had a good point there. I couldn't explain that on my report. (It ended up being okay after I explained via email because they said since the cashier suggested/asked me to do so that was fine, which is what I figured because most companies don't want you to cause a scene... No thank you, I would rather wait here and cause you more work?)
I just had to select that I waited X time for food in my report and that I sat down, I could not explain why. Additionally, the report asked for a time to be recorded. I recorded it exactly and put it in the day I did the shop. They didn't like the amount of time and said I needed to keep better check on the time and wanted the specific time resent with verification that I waited until I received the receipt and that it wasn't a typo. I politely emailed back that I was at work but I believed it was X amount of time or just over. I did keep fine check on the time while shopping, however, when I do 3-30 shops a day, I rely on notes more than my own head to keep track of meeting 46 new people and 87 timings. I was at work at my 9-5 or rather my 12am to 6pm trying to answer questions for them and replied back to their email that said not to reply back to, anyway, because I felt I needed to let them know they were asking me questions for a report that I couldn't read my notes on due to being at a job that requires me to stay on the property for long hours. I had did the shop, reported, slept, went to work, and received the email needing answers in 24 hours, of which I only had about 7 left. I was in a 16 hour work shift at the station so couldn't run home to get these notes. If the shop reports had a narrative section, I could have more thoroughly answered their questions asap but they didn't seem satisfied with that. They did say thank you for shopping with us and gave some notes on in the future what to do, but it seemed a bit rudely written. I didn't have my notes so I had to say that it took just under 19 minutes but I wrote that it was just over 19 minutes in my reply email because I knew it was somewhere around that time frame. I did also explain that I could get more reliable notes later in the day since I was at work and explained that I didn't have notes with me but the person who replied back seemed snarky and think that I should keep these things in my car at all times... kinda hard to keep those things at a work station when you're using the company vehicles to go out on calls. Again, I know we have to be thorough, have to give details, and so forth, but I did explain Hey I'm At Work Today For 7 More Hours.... And if they had narrative sections I could have handled this to start with. Bummer. I think they're going to pay it out, and perhaps I just got a scheduler who had had a rough day since it's the EOM (end of month)... but the emails lately from them seem so snarky.
Anyone else had the snaffu issue with not being able to type up narratives or the snarky emails from some schedulers? Bummed out-- even though I know I'll be paid-- that someone sent me some emails like this. I know, let it go, I'm making money, take the constructive criticism... blah blah but ARGH. When I'm polite, and friendly, and send out the thanks for all you do and thank you for touching base with me so I can correct this for you sentiments and I get back the DO IT NOW OR YOURE BLACKBALLED messages -_-
I just had to select that I waited X time for food in my report and that I sat down, I could not explain why. Additionally, the report asked for a time to be recorded. I recorded it exactly and put it in the day I did the shop. They didn't like the amount of time and said I needed to keep better check on the time and wanted the specific time resent with verification that I waited until I received the receipt and that it wasn't a typo. I politely emailed back that I was at work but I believed it was X amount of time or just over. I did keep fine check on the time while shopping, however, when I do 3-30 shops a day, I rely on notes more than my own head to keep track of meeting 46 new people and 87 timings. I was at work at my 9-5 or rather my 12am to 6pm trying to answer questions for them and replied back to their email that said not to reply back to, anyway, because I felt I needed to let them know they were asking me questions for a report that I couldn't read my notes on due to being at a job that requires me to stay on the property for long hours. I had did the shop, reported, slept, went to work, and received the email needing answers in 24 hours, of which I only had about 7 left. I was in a 16 hour work shift at the station so couldn't run home to get these notes. If the shop reports had a narrative section, I could have more thoroughly answered their questions asap but they didn't seem satisfied with that. They did say thank you for shopping with us and gave some notes on in the future what to do, but it seemed a bit rudely written. I didn't have my notes so I had to say that it took just under 19 minutes but I wrote that it was just over 19 minutes in my reply email because I knew it was somewhere around that time frame. I did also explain that I could get more reliable notes later in the day since I was at work and explained that I didn't have notes with me but the person who replied back seemed snarky and think that I should keep these things in my car at all times... kinda hard to keep those things at a work station when you're using the company vehicles to go out on calls. Again, I know we have to be thorough, have to give details, and so forth, but I did explain Hey I'm At Work Today For 7 More Hours.... And if they had narrative sections I could have handled this to start with. Bummer. I think they're going to pay it out, and perhaps I just got a scheduler who had had a rough day since it's the EOM (end of month)... but the emails lately from them seem so snarky.
Anyone else had the snaffu issue with not being able to type up narratives or the snarky emails from some schedulers? Bummed out-- even though I know I'll be paid-- that someone sent me some emails like this. I know, let it go, I'm making money, take the constructive criticism... blah blah but ARGH. When I'm polite, and friendly, and send out the thanks for all you do and thank you for touching base with me so I can correct this for you sentiments and I get back the DO IT NOW OR YOURE BLACKBALLED messages -_-
MegglesKat