That's why they ask the auditors to get phone numbers. For that particular client, info from mystery shoppers is checked against info from auditors. There have been emails in the past from Maritz chiding shoppers for not reporting similar results as to what was found during the audit. Of course there are instances where things could be very different on two different days but there are others that will not change much over time such as if they have a restaurant or restroom on the premises. I've had calls from Maritz -- "Are you sure?" Yep, beyond positive that the station only has portapotties as the septic system failed and they can't afford to fix it. I was also questioned about reporting used razor blades, syringes, and condoms throughout the parking lot. They reshopped it and I had assumed the station was told to clean it up. But either the second shopper didnt report it or the company did not care because it was even worse when I went back the next time.
I have been noticing that my comments are being changed or deleted in reports, especially in reference to cleanliness issues. I'm willing to bet I'm one of the easiest because these are gas stations after all, but there are things I won't ignore. If you gross me out, it's going in the report.
Edited 1 time(s). Last edit at 09/21/2016 10:28PM by whiterosie.