Hello, I'm new here. This is my first post. I came here because I wanted to see if anyone had experienced this same issue with Marketforce.
I recently did a shop for this company. It was a late dinner shop at
(burger shop). My experience there was fine. The place was a bit of a mess which and in the end I gave the experience a 4 out of 5.
However the next day I got an email from MarketForce asking me to change an answer to one of my questions. They explained that the location I went to had its own dining area so I had to answer "Yes" to a specific question. I thought this was odd. I've done many shops for
(burger shop) and different locations. So I know when to answer Yes or No for these questions. I'm positive that I answered it correctly.
So I went to redo the report as they requested. I changed my NO answer to a Yes. Then when I scrolled down to click "Save" I noticed there were a few more questions that didn't have a Yes or No answer selected. I thought this was odd because I'm not sure how the shop could have been submitted without the questions being answered. So I clicked on the "Summary" button to view all of my questions and answers on one page. I figured this would be the easiest way of finding out if I missed any other questions.
Then I noticed something. There was a question that asked if all the employees were in the proper uniform. I remember selecting NO and I even wrote a long description explaining so. While I was there doing my shop there was a young female in blue jeans and a white t-shirt that read "Seniors". I explained about how she frequently went from one of the tables in the store to the kitchen area and to the back a few employees where they couldn't be seen. I also mentioned that she was counting down the cash register. I used exactly 500 (the max) characters to explain this.
But my write up was gone and for the question "Were all employees wearing the proper
(burger shop) uniform" a "Yes" was selected.
When I noticed this I immediately called market force and was forwarded to the auditor handling this shop. Once I explained this to him there was dead silence on the phone. I was told that they would call me back in an hour. That was 10 hours ago.
This seems like fraud. I know what I wrote and see that my answer had been changed. I didn't do any other
(burger shop) shops during this time frame so I know I'm not confusing this shop with previous ones. Like I said this seems like fraud but the more I think about it I have to wonder why. Who would stand to benefit from something like this?
Once I get paid I'm thinking about contacting
(burger shop) corporate location and explaining this but I really dont have a way of proving it unless they're able to review security camera footage from the place. But then I risk exposing my face to them as a secret shopper.
Has anyone else experienced anything shady like this?
What do you think I should do?
Mod note: Welcome to the Forum. The name of the burger shop has been removed as it is a violation of Forum rules and a breach of the MF ICA to link the MSC with its clientele.