I guess every company has to start somewhere, right? Phone calls are more expensive than email (or social media).
ETA: I was replying to the topic. For some reason, it looks like I'm the one who posted this. I'm not.
It's happened a few times that the OP's message is obliterated, but not the thread or the subject line. And whoever responded first is left holding the bag because it looks like they started the inflammatory thread!
If the whole thread isn't going to be deleted, then maybe just the OP's text could be deleted leaving their name so that there is a small trail of breadcrumbs. In the meantime, be leery of being the first to respond to a post ;-)