Please reach out to me if you have received the email from Gary Tripp at Inside Evaluator that was copied in this thread. I'm very interested in speaking with you. Please email me at firstname.lastname@example.org. I have additional information to share with you.
There are ZERO glitches with ClientSmart and processing shopper payments. The software does NOT process payments to shoppers. The licensee pulls a report and processes the payments through Paypal.
I want to point out, unless of course you claim to have inside information, your synopsis is based on multiple assumptions. Assumptions revolve around: why the account is in default; who is responsible for the interface with PayPal; how the results from PayPal are audited and/or utilized.
My point is, nothing discussed here clearly discloses the reason for why IE was never aware of payments that were rejected or otherwise sent to a non active PayPal account so never claimed.