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Edited 2 time(s). Last edit at 07/13/2017 07:33PM by Inside Evaluators.

Thanks Joan, is there any shops right now while we wait for the new platform?

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Edited 1 time(s). Last edit at 07/13/2017 07:43PM by Inside Evaluators.

I am owed $285 for a shop done in June, 2016. I have not been paid. I will email Joan tonight and keep you all posted! Fingers crossed.....

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Edited 1 time(s). Last edit at 11/09/2017 08:19PM by Inside Evaluators.

Doesn't IE have financial records outside of relying on PayPal records? My business is much smaller yet my income and expenses are available from both a spreadsheet and Quicken.

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Edited 2 time(s). Last edit at 11/09/2017 08:19PM by Inside Evaluators.

You posted about returned payments back in November. It sounds like IE was in desperate need of someone with at least a modicum of knowledge about bookkeeping.

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Edited 1 time(s). Last edit at 07/13/2017 07:44PM by Inside Evaluators.

It is not bashing to point out there is an issue on the back end of the business if it takes six months to reconcile some returned PayPal payments.

I am not required to have a dog in this hunt or to have intimate knowledge about IE to comment on the conflicting stories that have been posted for the last six months. I also understand you are on a sinking ship and, like others before, are obligated to obfuscate.

I emailed joan last night and was paid $285 this morning.

RE-submitted post with quote attached so it made more sense....

Edited 1 time(s). Last edit at 05/07/2017 06:40AM by kimberlyp.

@Inside Evaluators wrote:

UPDATE:
I figured I'd post this before the rumors started flying...

Any of our shoppers that try logging in to their IE ClientSmart account will find a "suspended" notice.

This is due to the fact that we have chosen not to renew our contract with ClientSmart and we will soon (most likely by early summer) be moving to a new scheduling/reporting platform.

Actually, ClientSmart opted to activate a clause in the licensing agreement not to renew I.E. I thought it best to continue the thread with complete honesty and disclosure. Perhaps the information Joan received was misunderstood. I'm not suggesting she is lying, only clarifying her statement with the actual facts. We also wish IE the best and hope they fully recover from the difficult year. It is great to hear shoppers are being caught up with payments as we always want to see hard work compensated! However, as a company, ClientSmart decided it was not in our best interest to continue the partnership at this time.

What a difference six months make. These last two^^ post from (IE and kimberlyp) seem to end where it all started.-------->one entity debating the other. And all the Shopper wanted was payment for services rendered.

Are any other ClientSmart 's MSC involved in this type of partnership mis-hatch? I know IE was not your only partner. Just sayin'.

I am glad that shoppers are getting paid. Having a small business is tough. No, it is not acceptable to have payments dragging on for months. That is an internal issue they will need to rectify if they want to make a full recovery. With that said, I think they should be given credit for doing the right thing. Look at the Freeman Group, Restaurant Evaluators, Franchise Compliance, who have left shoppers holding the bag. They did not this, and that in itself shows integrity.

Edited 1 time(s). Last edit at 05/07/2017 01:17PM by audrialyn30.

I think kimberlyp simply wants to keep the record straight. IE should never have thrown out Clientsmart's name into the multiple payment-dispute issue. It appears to have been complicated because, at the same time as IE was not paying shoppers, IE also may have been suspended by ClientSmart. It's telling that no other MSC affiliated with ClientSmart is having any ClientSmart difficulties -ONLY IE. ClientSmart functions in the mystery shopping community as well as the MSCs who we contract with, and we interact regularly with the ClientSmart platform. I can understand that ClientSmart wants to protect its reputation with the MS community.

We've heard multiple different stories from IE, along with a lot of hostility from Joan toward posters who don't immediately drink the IE koolaid.

@audrialyn30 wrote:

I think they should be given credit for doing the right thing. Look at the Freeman Group, Restaurant Evaluators, Franchise Compliance, who have left shoppers holding the bag. They did not this, and that in itself shows integrity.

As for giving credit, I just want to point out that it ain't over till it's over. Freeman Group, Franchise Compliance, and others went through pretty much what IE is going through. Both Freeman and Franchise Compliance "did the right thing" for some time, before eventually failing completely to pay shoppers. Freeman was a "slow-pay" for years, but always "eventually" paid - until the Big Boom, leaving shoppers unpaid. If IE pays all shoppers and closes their doors with all shoppers paid, fine, I'll give them kudos. But if they continue to do business, I'll wait and see. The payment just made to kday convinces me they have not paid all shoppers. They can't even identify who has and has not been paid.

What a mess.

@roflwofl wrote:

I think kimberlyp simply wants to keep the record straight. IE should never have thrown out Clientsmart's name into the multiple payment-dispute issue. It appears to have been complicated because, at the same time as IE was not paying shoppers, IE also may have been suspended by ClientSmart. It's telling that no other MSC affiliated with ClientSmart is having any ClientSmart difficulties -ONLY IE. ClientSmart functions in the mystery shopping community as well as the MSCs who we contract with, and we interact regularly with the ClientSmart platform. I can understand that ClientSmart wants to protect its reputation with the MS community.

We've heard multiple different stories from IE, along with a lot of hostility from Joan toward posters who don't immediately drink the IE koolaid.

@audrialyn30 wrote:

I think they should be given credit for doing the right thing. Look at the Freeman Group, Restaurant Evaluators, Franchise Compliance, who have left shoppers holding the bag. They did not this, and that in itself shows integrity.

As for giving credit, I just want to point out that it ain't over till it's over. Freeman Group, Franchise Compliance, and others went through pretty much what IE is going through. Both Freeman and Franchise Compliance "did the right thing" for some time, before eventually failing completely to pay shoppers. Freeman was a "slow-pay" for years, but always "eventually" paid - until the Big Boom, leaving shoppers unpaid. If IE pays all shoppers and closes their doors with all shoppers paid, fine, I'll give them kudos. But if they continue to do business, I'll wait and see. The payment just made to kday convinces me they have not paid all shoppers. They can't even identify who has and has not been paid.

What a mess.

Thank you! You understand completely why ClientSmart originally was involved in this thread and why we feel the need to again, speak up, set the record straight and protect our business. Honestly, we prefer to stay out of it but, we have our reputation to protect. This is not the first time we have had to terminate a licensing agreement in the best interest of our company and the shoppers. We are protecting the shoppers as well when we refuse to allow certain practices to continue. We feel that's part of our responsibility to the entire community. I tried to help from the very beginning and was treated unfairly on this thread, which is why I stopped posting. My only motivation in all my posts has been to protect Clientsmart, a company I helped create and the shoppers, whom keep us in business. Thanks for understanding that is and always will be the case. Hopefully we can all move forward from this rough experience. I know I've learned a lot and I suspect some of you have as well!

Client Smart has the right to do what it needs to protect their brand. Their first obgliation is to their business needs. I agree with CS.

If IE is going to make a full recovery, they need to get to the root of the issue, because there are issues. When multiple people are saying the same thing, it is time to reevaluate.

Still, with that being said, they are on the right track by making good on past payments. Lets hope they remain on track and continue to do the right thing.

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Edited 3 time(s). Last edit at 07/13/2017 07:46PM by Inside Evaluators.

Joan, please don't stop reading this forum. I was paid because of THIS forum website and my personal emails w/you. If there are unpaid shoppers, are they aware of IE contacts? I find it hard to believe you don't have summary reports and someone tracking client revenue and shopper payments.

Are they still in business? Thanks!

(Topic has been merged for continuity. - Mod. )

This forum has a great "Search" function. If you do a search for Inside Evaluators, putting in "all dates," you can see the very recent problems that shoppers have gone through, and you can then leave a comment on that thread.

Using the search function before asking questions is a good idea because you get an accumulation of information provided by multiple posters over a period of time.

Yes, they are, however if you search as Rolf suggests, you will find a thread recently about them changing platforms and having nothing available until then. You will also see some other valuable feedback on recent happenings with this MSC.

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Edited 1 time(s). Last edit at 07/13/2017 07:46PM by Inside Evaluators.