I think kimberlyp simply wants to keep the record straight. IE should never have thrown out Clientsmart's name into the multiple payment-dispute issue. It appears to have been complicated because, at the same time as IE was not paying shoppers, IE also may have been suspended by ClientSmart. It's telling that no other MSC affiliated with ClientSmart is having any ClientSmart difficulties -ONLY IE. ClientSmart functions in the mystery shopping community as well as the MSCs who we contract with, and we interact regularly with the ClientSmart platform. I can understand that ClientSmart wants to protect its reputation with the MS community.
We've heard multiple different stories from IE, along with a lot of hostility from Joan toward posters who don't immediately drink the IE koolaid.
@audrialyn30 wrote:
I think they should be given credit for doing the right thing. Look at the Freeman Group, Restaurant Evaluators, Franchise Compliance, who have left shoppers holding the bag. They did not this, and that in itself shows integrity.
As for giving credit, I just want to point out that it ain't over till it's over. Freeman Group, Franchise Compliance, and others went through pretty much what IE is going through. Both Freeman and Franchise Compliance "did the right thing" for some time, before eventually failing completely to pay shoppers. Freeman was a "slow-pay" for years, but always "eventually" paid - until the Big Boom, leaving shoppers unpaid. If IE pays all shoppers and closes their doors with all shoppers paid, fine, I'll give them kudos. But if they continue to do business, I'll wait and see. The payment just made to kday convinces me they have not paid all shoppers. They can't even identify who has and has not been paid.
What a mess.