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Emergency Weekend Number for Customer Impact

November 05, 2016 10:58PM
Does anyone know how to get a hold of Customer Impact over the weekend? I had an emergency tonight with a shop and the numbers say only M-F.

Mod note: Name of client removed so post conforms to Forum rules as well as your ICA
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More Discussions About Customer Impact (All Companies)
November 05, 2016 11:17PM
@tlin wrote:

Does anyone know how to get a hold of Customer Impact over the weekend? I had an emergency tonight with a shop and the numbers say only M-F.
Mod note: Name of client removed so post conforms to Forum rules as well as your ICA

You wrote name of MSC and client.....need to remove. My guess is you'll have to wait, send email (just in case), may check over the weekend. but.....

Live consciously....
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November 06, 2016 12:50PM
I would send an email to the scheduler with URGENT! in the memo line. I've had to do that once, but with CSE not CI, and received good results. It may be worth a try! Good luck!
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November 06, 2016 03:38PM
Good luck. I had enough fun trying to reschedule a shop on Friday afternoon just because my scheduler was not in...
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November 07, 2016 03:58PM
Hi tlin

Were you able to get a hold of anyone? If not, please email me at dprice@customerimpactinfo.com as soon as you can this morning. I'll help make sure we get your situation resolved.

Thanks!

Daniel Price
Project Manager
Customer Impact, LLC.
dprice@cusotmerimpactinfo.com
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