@LOH wrote:
Received a message from Megan, at Sentry Marketing that was a political solicitation for a presidential candidate. I was very disturbed by this. My number was only to be used for shopping and not to ask me to vote for a specific party and/or candidate.
@isaiah58 wrote:
The OP appears to be contradicting themselves. The subject and original post implies a phone call was made. The follow-up post describes an email solicitation. I think a mod needs to remove this clearly unsubstantiated post that appears to have only one purpose. If the OP was sincere that would not have created a new account to hide behind.
I gave this a thumbs down and reported it asking for removal.
@isaiah58 wrote:
Personally, I would contact a MSC directly before assuming what happened and would not hide behind a shill account to create an emotional and reactionary disparaging post.
@isaiah58 wrote:
Personally, I would contact a MSC directly before assuming what happened and would not hide behind a shill account to create an emotional and reactionary disparaging post.
@isaiah58 wrote:
Personally, I would contact a MSC directly before assuming what happened and would not hide behind a shill account to create an emotional and reactionary disparaging post.
@CoatClosetCommando wrote:
I simply refuse to believe this. Please stop disparaging a mystery shop company like Sentry (who I happen to like).
@JerryBrian wrote:
@CoatClosetCommando wrote:
I simply refuse to believe this. Please stop disparaging a mystery shop company like Sentry (who I happen to like).
Sticking your head in the sand does not make something not true. A true refusal to believe something that is in fact possible, even if unlikely, is as clear an indicator of mental illness as hearing or seeing things that do not exist. Whether you like a company or not doesn't mean that somebody who works, or worked for that company cannot have done something unethical.
Speaking of ethics, to flatly deny the allegation because "We do not have an employee named Megan on staff." looks like an attempt to deceive when Dave knows very well that he did indeed recently have an employee by that name who is no longer there for some reason.
It might just be she was fired for bad behavior, which would be good business on the part of Sentry, but giving only partial information in the hopes that people will be allowed to believe the OPs statement a lie is a very questionable tactic from the perspective of ethics, and if I were the investigator reviewing such a complaint I would probably seek sanctions for providing false and/or MISLEADING information. That type of behavior, what we call "lack of candor" is covered in the same federal statute which applies to an outright lie.
I would really appreciate it if people would stop reminding me of my day job when I am off and at home!
@JerryBrian wrote:
To me this looks like Megan probably added shoppers she scheduled to her contacts in her mobile phone. This could be something she did for convenience or it could be a default setting for that phone. In any case, she most likely got too excitable about saving the world from the wrong candidate and has been spamming everyone on her contacts list.
That can be annoying, but what actually bothers me much more is Dave acting like a concerned shopper is lying, only admitting that the woman he said was not an employee actually was an employee until fairly recently when he was confronted with documented evidence of her working for that company, and then trying to justify misleading the membership here through dishonesty by omission when saying "One the day this occurred.." (sic)
Would it have hurt too much to be a stand up guy and say "she doesn't work for us anymore, sorry she bothered you" instead of "that is not true period" when the OP is actually telling the truth as she knows it?
You can split hairs like a (political reference removed by Mod) lawyer Dave about "one the date" but the reality is you are not a stand up guy Dave, you just aren't. That's too bad. A good man would tell the truth, THE WHOLE TRUTH, and nothing but the truth.
@JerryBrian wrote:
One thing we should point out is that Sentri Marketing is completely innocent of sending political spam messages to people that have shopped for them. The unwanted solicitation came from an individual who used contact information she had obtained while working for Sentri to send these messages of her own volition.
The only thing Sentri as a company might have done better would be not to let employees use their personal communications systems for business purposes, because as we have seen a former Sentri employee can still have shoppers information even though she has no legitimate business need for this information. The former employee can and has misused this information.
That Dave from Sentri marketing cannot be trusted to be up front and transparent does not mean that Sentri Marketing has done anything wrong. It simply means that Dave does not appear to be completely honest about what he knows and when he knew it when he is in "cover my butt" mode.
That sounds like a politician to me!
@azbound wrote:
I am curious, is this forum always so combative? Since I am new, I am finding this quite a different experience than I found at the IMSC conference and real different than what the shopper who shared this forum told me it was like. Everybody was so happy and helpful at the conference. I am not sure what to think.
@JerryBrian wrote:
If you don't get it by now you probably never will. When people are unhappy about something they want sincerity, not lawyering. She was not trying to sue you, she complained about feeling mistreated. You blew a chance to do the right thing and make her feel better. You could have generated a lot of good will at no cost. You tried to make her look bad instead, and most assuredly made that lack of trust and esteem worse. I am surprised a company that measures customer service has people in charge who do not understand that.
Good luck in your future endeavors.
@SoCalMama wrote:
So did your former employee leave with the Sentry database of shopper information?
I'm guessing that people are mad that their personal info wasn't better protected?
@Sentry Marketing wrote:
No, my employee did not leave with our database. My guess is that she used her personal cell phone while working from home.
We safeguard all shopper information and take the privacy of that information seriously.
@SoCalMama wrote:
So did your former employee leave with the Sentry database of shopper information?
I'm guessing that people are mad that their personal info wasn't better protected?