@French Farmer wrote:
So what do I say? I tell the employee that I'm sorry it happened and I'll comment about it in my reports. This, I have done. Meanwhile, the employees are becoming very discouraged.
French, I assume you are talking about winners in Q3 or 4 (or monthlys in those quarters), and not 2017 Q1's, right? Or are you referencing Q1 or P1 winners? I ask because the way they go about it changed so maybe this issue has been fixed up. (Out of hundreds of shops with this program, I have had 6 winners, and only 1 in 2017, so I'm amazed by how good they seem to be for you.