Does anyone else have this scenario?
After performing the gas station shop for the flying horse gas station, I am supposed to award the employee if they ask about the rewards card. Since the program started, I've had days where I've not awarded anything and on other days I might have the employee from all the shops on my route ask about the card.
That's great! I feel happy for the employee.
But, I've been finding as the program has aged into many months, the employees are not being awarded their prize. Sure, it could be that their info was entered incorrectly. But, I doubt it. There are just too many ways that the employee could be contacted.
So what do I say? I tell the employee that I'm sorry it happened and I'll comment about it in my reports. This, I have done. Meanwhile, the employees are becoming very discouraged.
Yet, it continues. And, I have not seen any correspondence from Maritz about the problem.