Remington Evaluations have not paid me- Updated They paid me

I completed shops for them back in December. I submitted my invoice and it was accepted minus the bonus pay. I received an email that my check was processed for Feb. 1st and I should receive it in the first week pending delivery of USPS. Well, it's almost the second week of February and I have not received any payment.

I contacted Remington, left a voicemail and received an email response back basically saying that Feb. checks have not been cut yet and they are waiting on payment from their clients.

Edited 1 time(s). Last edit at 03/03/2017 07:41PM by eyelove2shop.

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Remington doesn't put a 1st-class stamp on the envelope. It's sent presorted and/or metered. It can take up to 10 days for it to arrive. I can't believe they won't spring $0.49 for a stamp, but they don't.
A representative has confirmed they have not mailed the check yet. They are waiting for payments from their client.
Please keep us informed.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
What Chris said.

I'm waiting for my December payments also. They've never not paid me, so I will just wait patiently.

@ChrisCooper wrote:

Remington doesn't put a 1st-class stamp on the envelope. It's sent presorted and/or metered. It can take up to 10 days for it to arrive. I can't believe they won't spring $0.49 for a stamp, but they don't.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
Unlike you, I have no prior history with them so this is very off-putting. I understand delays happen but I would have appreciated being informed there was a delay rather than no communication. It's rather rude, imo.


@HonnyBrown wrote:

What Chris said.

I'm waiting for my December payments also. They've never not paid me, so I will just wait patiently.

@ChrisCooper wrote:

Remington doesn't put a 1st-class stamp on the envelope. It's sent presorted and/or metered. It can take up to 10 days for it to arrive. I can't believe they won't spring $0.49 for a stamp, but they don't.
I've heard plenty of complaints about how picky they are, now this? Where's my 10-foot pole? Oh, found it.
I received one payment today by check. There are two left for December.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
still waiting for my payment. I was told the check would be mailed out the 15th, it obviously wasn't mailed out on the 15th.
JAS, this is very unlike Remington. Don't put them on your 10-ft pole list due to one incident. Do a shop for them so you can experience them for yourself.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
@HonnyBrown wrote:

JAS, this is very unlike Remington. Don't put them on your 10-ft pole list due to one incident. Do a shop for them so you can experience them for yourself.

They are on my list. This is the snarky response I received when I inquired about my missing payment.

@ wrote:

I can understand your dissatisfaction. Let me
review a few things with you so that you will have a great
understanding.

-Turnaround time on pay - As noted in the prior email, we are a smaller
MSP. Since we have limited cash reserves, payments do not always go out
on the expected time frame. We cover this in the shop survey as well
with a final question on each survey requiring a YES / NO Reply by the
shopper: [Shopper, are you aware that as a contractor/business owner,
you are required to email Remington Evaluations a service invoice for
this assignment? We will post on your shop log what your final pay for
this assignment will be after we have finalized the report. You will
need to email your invoice to shopperinvoices@remysteryshops.com. Expect
that email box to send you an email acknowledging the invoice was
received and notify you the week that the payment is scheduled to be
made. Expect payment anytime after 6 weeks of the shop date via check as
we need to give the client plenty of time to review your report. The
check will arrive in a plain white envelope. Do not mistake it for junk
mail.] Note that the question does indicate the payment can come
anytime after 6 weeks of the shop date. Based on that we had planned to
pay 1st week of Feb. However, with limited funds, we had to hold off
until more checks have arrived. Once received, you and the other
shoppers slated for a Early Feb pay out will have their checks issued.

In addition to this on the shop survey, we also addressed this on the
email you received from us when we scheduled your invoices for payment
which stated: [NOTE: At times, please note that payment could be delayed
while we wait for clients to pay the invoices for your work. We are a
smaller MSP and we have limited cash reserves. Many times we have to
wait for payments to come in before we can issue payment. Since you are
receiving this notification, reassured the check will be issued. Our
goal is to pay during the week we have committed to. However, if it is
delayed, it is only because we are waiting on funds to come in before we
can release this for payment. This can be an issue a few times
throughout the year and want to make sure our shoppers know we will pay
them for their work. We appreciate your efforts, and thank you for being
patient with us on this matter.]

So while I can understand your desire for professional courtesy and a
desire to be compensated, we did make it clear on the survey q & a and
the email sent to you when processing your service invoice what the
process was and what delays if any could be incurred. I am sure it was
just an oversight. But hopefully with this added information, you will
understand it is not our goal to upset you or withhold payment. We like
to keep our shoppers in the loop on what can case delays and cover this
when sending them their notification when a service invoice has been
scheduled for payment. Additional emails after that do not go out to the
shoppers.


This was my response. They have not replied to any emails since.

Thank you for the response and thorough reply. I am aware that there was a disclosure that there could be a delay. However, stating a possibility is not an absolute. Perhaps, you misunderstood my prior email. My email was in response to the reply that checks have not been cut yet. Whatever the issue, once you (Remington Evaluations) were aware that there was a delay, you should have alerted shoppers that checks would be received later than usual due to unforeseen circumstances. My email was appropriate, considering the company was aware prior to Feb. 1st that they would not be able to pay on time. With regards to payments being made anytime after weeks of invoice, this is what your website states:

Once the Invoice has been processed you should receive your check within 7-10 business days. All invoices must include the shop# or ID#, community name, target name, shopper mailing address, and who the check is to be made out to.

It is contradictory and misleading to state payments will be made within 7-10 business days then say anytime after 6 weeks. I received an email on January 6, 2017 stating I should expect payment the first week of February. The emailed implied that my invoice was processed. I see now, that was not the case.

"Shopper, reviewed notes from editing team about amount you were to bill for[apartment shop]. Invoice amount adjusted to $ total. Make a note for your records.

NOTIFYING PAYMENT HAS BEEN SCHEDULED:

We have received this invoice and scheduled to cut the check for payment the week of 2-1. Allow up to 2 weeks of delivery via USPS. At times, please note that payment could be delayed while we wait for clients to pay the invoices for your work. We are a smaller MSP and we have limited cash reserves. Many times we have to wait for payments to come in before we can issue payment."

Edited 1 time(s). Last edit at 02/24/2017 05:17PM by eyelove2shop.
This sounds like some rob peter to pay paul type of bs. I am furious. Not because I am hurting for cash, because I'm not, however that's neither here nor there. This company is very particular about their writing style, too particular in my opinion and the scheduler was rather difficult to work with. You can not be anal then not have your sugar honey ice tea together. If you do not have enough capital to run and operate a business, then you should not be in business, PERIOD.

I did my job, I fulfilled my contract. I conducted the shop, filled out the required forms and submitted on time. I invoiced as required, now I need to be paid. Sending me an email, with no apology is very unsympathetic. The email took no ownership, instead deflected and essentially blamed me for inquiring about my rightfully owed compensation.

Edited 2 time(s). Last edit at 02/24/2017 06:30PM by eyelove2shop.
eyelove2shop - sorry to hear about your experience. It sounds like a lot of aggravation for you. If it was me and I had other shop options besides RE, I would do them instead. It isn't worth the hassle. Of course, still stay on top of them until you get paid but their business model definitely is one I wouldn't endorse. It sounds like one client could sink their company. I'm behind you on this pay issue.
How was their email snarky?

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
"Let me review a few things with you so that you will have a great understanding."

I'm actually going to put that above statement in the snarky department.

However, it seems that the OP did not really gain an understanding of what was stated. It's pretty clear from the communication by Remington that they feel they have the right to delay payments as they wish, and the fact that an invoice was processed does not assure a timely payment. They are very clear about that.

That said, why would anyone want to work for a MSC so on the cusp of financial instability that they cannot honor a regular pay schedule? This is a business to business transaction and it's not our responsibility as shoppers to make up for your tardy client payments!

This is just the sort of unprofessional behavior from the MSC side of the industry that steams me. Is there any other business where this sort of behavior is acceptable?
@SteveSoCal wrote:


However, it seems that the OP did not really gain an understanding of what was stated. It's pretty clear from the communication by Remington that they feel they have the right to delay payments as they wish, and the fact that an invoice was processed does not assure a timely payment. They are very clear about that.


I will agree that I did not fully understand. First, they stated payment will be made up to 6 weeks after shop completion to give clients time to review the shop. I'm guessing they want the client to have a chance to refuse the shop and not pay.

They continue, once invoice has been accepted you should receive payment with 7-10 days. They state you will receive an email confirmation of scheduled payment.

So while I understood that payments can be delayed, I didn't realize that included processed invoices. I take ownership for not asking for clarification but as I stated in my email to them, I thought that was misleading.

I did ask if they would send me a late payment fee and was told no. They stated that they are within their stated guidelines for payment. There seems to be no recourse for mystery shoppers in situations like these. In any other situation, contractor to contractor a late fees would incur.
Actually, your contract and invoice would have to stipulate terms for a late fee. They cannot be arbitrarily applied....

I'm assuming you didn't not stipulate terms for payment on your invoice, or they probably would not have accepted it.

Don't get me wrong. It sucks that they reserve the right to pay late when they see fit, but as you have noted, there's little recourse outside of not working for them and warning others here about the problem.
I also received a check dated March 1. This leaves one outstanding. They said that it was mailed out a while ago.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I have one check outstanding with Remington. They are no longer replying to my emails. Well, one person in particular.

This is pissing me off. I quickly responded to all of their inane requests for edits, and never had a problem with them paying me.

I will work for Cirrus before I work for them again.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
@HonnyBrown wrote:

I will work for Cirrus before I work for them again.

Oh my. That's a pretty strong statement.

There are reasons that a body stays in motion
At the moment only demons come to mind
Exactly. At least with Cirrus, I know what I am getting. The payment with Remington was for a shop I did in December.

@bgriffin wrote:

@HonnyBrown wrote:

I will work for Cirrus before I work for them again.

Oh my. That's a pretty strong statement.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I did mystery shops for Remington Evaluations since March 3, 2017, and I never received payment. I know I was told payment for one of the jobs was going to be sent out on April 17th and today is April 27th, and still nothing. I am not sure why it takes so long to review and finalize a shop and then you have to wait again for them to get to your invoice. It will soon be 60 days since I completed the jobs. I know I will no longer be doing any more jobs for RE.
I did 3 shops in March. I emailed my invoices 3 times and have never received a response. I will not do anymore shops for them. This is so unprofessional.
@Dma1970 wrote:

I did 3 shops in March. I emailed my invoices 3 times and have never received a response. I will not do anymore shops for them. This is so unprofessional.

Did you email the invoice email box or a scheduler, Dma1970?

I think they say not to email the invoice email box address asking if they've received your invoice or not, because they only check that once or twice a month. If you have a scheduler's address, I would email the scheduler, b/c they will respond to issues.

If, however, the scheduler does not even respond, then I might start to feel suspicious. Sorry to hear you're having issues with them. Hope it gets addressed soon!

Edited 1 time(s). Last edit at 05/06/2017 12:10PM by shoptastic.
I have sent the invoices to the invoice email 4 times. I have also cc'd the scheduler twice. Still no response. I am going to start making calls tomorrow.
I finally received a response to my emails. No explanation on why the response was so delayed. My check was to be cut last week and they said it could take up to 2 weeks to received.
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