@ wrote:
I can understand your dissatisfaction. Let me
review a few things with you so that you will have a great
understanding.
-Turnaround time on pay - As noted in the prior email, we are a smaller
MSP. Since we have limited cash reserves, payments do not always go out
on the expected time frame. We cover this in the shop survey as well
with a final question on each survey requiring a YES / NO Reply by the
shopper: [Shopper, are you aware that as a contractor/business owner,
you are required to email Remington Evaluations a service invoice for
this assignment? We will post on your shop log what your final pay for
this assignment will be after we have finalized the report. You will
need to email your invoice to
shopperinvoices@remysteryshops.com. Expect
that email box to send you an email acknowledging the invoice was
received and notify you the week that the payment is scheduled to be
made. Expect payment anytime after 6 weeks of the shop date via check as
we need to give the client plenty of time to review your report. The
check will arrive in a plain white envelope. Do not mistake it for junk
mail.] Note that the question does indicate the payment can come
anytime after 6 weeks of the shop date. Based on that we had planned to
pay 1st week of Feb. However, with limited funds, we had to hold off
until more checks have arrived. Once received, you and the other
shoppers slated for a Early Feb pay out will have their checks issued.
In addition to this on the shop survey, we also addressed this on the
email you received from us when we scheduled your invoices for payment
which stated: [NOTE: At times, please note that payment could be delayed
while we wait for clients to pay the invoices for your work. We are a
smaller MSP and we have limited cash reserves. Many times we have to
wait for payments to come in before we can issue payment. Since you are
receiving this notification, reassured the check will be issued. Our
goal is to pay during the week we have committed to. However, if it is
delayed, it is only because we are waiting on funds to come in before we
can release this for payment. This can be an issue a few times
throughout the year and want to make sure our shoppers know we will pay
them for their work. We appreciate your efforts, and thank you for being
patient with us on this matter.]
So while I can understand your desire for professional courtesy and a
desire to be compensated, we did make it clear on the survey q & a and
the email sent to you when processing your service invoice what the
process was and what delays if any could be incurred. I am sure it was
just an oversight. But hopefully with this added information, you will
understand it is not our goal to upset you or withhold payment. We like
to keep our shoppers in the loop on what can case delays and cover this
when sending them their notification when a service invoice has been
scheduled for payment. Additional emails after that do not go out to the
shoppers.