Boycott List

I shopped for Service Check for 4 years when all of a sudden they accused me of being unethical. They also lower your score if you say anything negative about certain businesses.

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I will boycott after many shops done with a company when I am not treated fairly and bullied. See Level HX is a tough Company to work with. Cirrus and their very slow pay in the whole industry. When you work in this industry for a very long time, you know who will play fair with you and who will take advantage of you.

Edited 1 time(s). Last edit at 02/18/2017 07:34AM by gbarnes.
I don't rely upon mystery shopping to pay my bills, so I have the luxury to pick and choose what companies I will accept work from. For starters, I won't accept shops from companies that I have had to chase down for payment. Over the years I have become far more selective in the shops I take. I won't leave the house for less than $25, and if I am required to write a lengthy report I expect to be well compensated for the time spent. That said, there are fewer companies that I work with than not.

Generally speaking, I don't think that mystery shopping companies pay a fair wage for the value they receive. Most people I know who mystery shop are extremely hard working, intelligent, conscientious and detail oriented. I am now retired, but I wish the team I managed while employed had half the work ethic of most mystery shoppers. Before anyone jumps all over me and reminds me that we are ICs and can choose to accept or decline shops for low pay, I am aware of the financial landscape that surrounds mystery shopping.

The OP's question was about boycotting specific companies. I boycott based on slow or no payment and low pay for the work involved. I tend to "boycott" most mystery shopping companies because they do not pay enough for the amount of time and work involved in the project.
I agree with much of what JennyG says in that I accept only the jobs that I have predetermined to be worth my time and frankly, the expertise I bring to the table. I have a unique understanding of the entire industry because the first three decades of my career were spent on the other side of the table, so to speak, working eventually in executive level positions within some very well-known Consumer Market Research firms with whom mystery shopping was only a very small portion of the overall services we provided to our clients.

Further, I have worked as a scheduler (both as an employee and a contractor) and project manager for some mystery shopping services with both of those positions giving me a better understanding of the conduct, ethics and report quality of mystery shoppers at large. The single biggest shocker for me, however, was when I worked as an editor. Mind you, this is a position I only held for 23 days before I nearly left the business altogether. I am admittedly one of those super-annoying people that will correct the grammar of my friends, my family, the pastor during his sermon, you name it. Editing reports was, much to my horror, an experience that opened my eyes to just how clueless so many people are to the poor quality of their writing ability, and who astoundingly are under the misguided belief that they are some of the best at their craft.

I have only ever really had problems with one company that I can recall. It was not because of payment because as a business owner that understands the cost of my doing business and the expenses required to do it, I am very good at scheduling routes with multiple stops on specific days that yield several hundred dollars per day I work. And I do not complain about this company taking two months to pay or that company taking three months--as long as that's what was disclosed in our original negotiations, then it is what I chose to agree to. If they go beyond the terms of our agreement, I approach it as any other business would do, and therefore do not go off the deep end if they're a week or two late. I am not their employee, I am their vendor and in the real world companies sometimes run behind on paying their bills. Do I wish this weren't the case, yes. Is it unrealistic of me to think it's not going to be that way? Yes! Think of any of the bills that YOU get each month and the course of events that transpires if you're short on money and miss a payment or are late, etc. If your phone bill is due on the 20th, do you think the phone company is going to call you on the 21st? In most cases, as is the case within all businesses (and remember, you are a BUSINESS, you are not an employee), what happens is..NOTHING...you get the new bill next month that lists last month's balance, possibly a late charge, and maybe it half-jokingly says something like, "Hey, we missed your payment, is that an oversight?"

The point is, they're not going to turn your phone off for several more weeks or more--and that's if you just didn't pay anything at all. People need to remember, we are not employees. We are self-employed individuals, we negotiate the price of our services and the terms with which we are comfortable getting paid. When things go wrong we cannot suddenly jump up and down screaming for the rights of employees, instead we need to conduct ourselves professionally, as business people, in observance of what is traditionally accepted decorum for similar situations, most notably not publically posting negative opinions about the very clients for whom we work. It's just not cool.

If you have a problem with a company, do not work for them. I think we all have a tendency to be just a little too free with the details we share with others in situations where it's really not professional or ethical to do so.
While I have certainly run into the negativism regarding Cirrus, my attitude is that I know what I'm getting into up front. To their credit, they seemed to have cleaned up their act as I have not had to chase them for payment for 4 months in a row. They state their payment policy, and I'm OK with the wait.

One of the things I like best about MSing is that it makes for consistent overall cash flow every month, and the 90-day pay cycle for Cirrus certainly helps with that. I will no longer do Cirrus shops unless there is a bonus, but I will still do those few that are available to me. I live in a medium-sized market area and have hit most of their clients' properties in the last year.

I happen to enjoy apartment shops as it lets me compare rental rates with my own places I have rented. I also do EPMS, even though their online forms are a hot mess. My M. Ed. specialization is distance learning, so I know how content is best input and delivered. Whenever they offer me a survey I let them have it with both barrels.
I wouldn't go so far as to "Blacklist" them BUT if you work for Jancyn, make sure you
VERIFY YOURSELF, VERIFY YOURSELF, VERIFY YOURSELF...
Some of the names mentioned were no surprise to me (Cirrus, Intelli-Shop, Sentry ) as they are also on my Boycott List. The reasons were pretty consistent from everyone that said something about them.
It did surprise me at first though when I saw some of my Favorite MSC 's listed - (SeeLevel, NSite, Jancyn ). But reading the comments made me understand that not only do we have different MSC's 'that we stay away from, or "boycott ", there are also very different reasons on the factors that we use in boycotting that MSC. Something that doesn't work for one shopper may be the reason they boycott, but that thing may not be a problem for me, so I have no issue with that MSC.
I love the information that is shared here, but when it comes to making a "boycott " list, it's very important that our opinions of an MSC are based on actual experience, and not just because a couple of other people have issues with them.
There are a few MSC 's mentioned here though where the issues are so consistent and those are the ones that I would definitely tread lightly with at first because this isn't a one time thing that one person has blown up just from their one experience. This is when our shared information and experience are some of the best tools to have.
@robertmanship You need to edit this to remove either the MS and client together. You are not allowed to pair MS name and the client combined. You can safely say Swedish furniture company though...

Edited 1 time(s). Last edit at 02/18/2017 12:35PM by Iguana.
Ive seen several mention intelli...for pay issues and other issues...not being able go get ahold of someone etc...so just throwing my 2 cents...ive had good experience with them paying on time every month. Ive been able to get ahold of schedulers if needed...they have even been great with reschedules...i get an email from the scheduler the next day after a shop asking how it went etc...so im not sure if its intelli as a whole or a more ymmv case.
Do not base whether you sign up for a company based on other people's experience. Some companies I might sign up and only do 5 or 6 of there high paying shops. Other companies I might shop 500 or more shops. We all have different taste, ages, and reasons for shopping. I love the banks, lots don't. I very really shop one location in a day. It is good to have many companies to choose from. You won't know until you shop them. Lots of schedulers are good, some are not, same with the editors.
When i started i would accept all kinds of shops but now i pick and choose. I have a $$$ in mind for any shop and if i think its not worth my time i dont get involved. I work fulltime and MSing is not my primary source of income so i can be very picky. And also i am not at the mercy of schedulers. Or put up with their shenanigans and yes there are shenanigans.
strategic reflections (several months to pay, and when they do, they go old school and mail checks, ughhh)
What is wrong with a check
The entire point of this forum is to share information, so I absolutely consider the input of others, over a period of time, when determining which assignments to accept. On other hand, I feel very confident in stating Cirrus is off my list because of my extensive experience with the company. I have posted about my experiences, and hope I've been helpful in someone else deciding whether to do it or not. I think I've done four or five Swedish shops and have decided not only is my time worth more, but the company does not employ the most ethical practices.

I don't do Intellishop. Little pay, long narratives and not my favorite editors. So I guess while some call it a boycott, I think of it as: PASS! Not even worth the time to open the emails.

Sentry - removed myself. Too much aggravation and petty responses. Gives me an appreciation for the larger companies with decent systems in place.

Evaluating and mailing packages since 1994
I have/had the same problem with Cirrus. 3 apartment phone shops that took 4 months to complete because targets were never there...and you have to call repeatedly! All for a $7 pay each....and reports submitted along with invoices and I get paid for one apartment? I would let it slide except there was that big-box store that paid little but took hours to complete while in the busy store (on a weekend, with line-ups to see the employees). Going to send one final invoice and then make my decision as to whether they're worth the aggravation.
After 10 years as a MSPA silver certified shopper I find myself doing fewer and fewer shops as they do not meet my minimum standards. The shops must be mutually beneficial. I should not have to put my hands in my pocket to pay for tolls and other out of pocket expenses and I must get reasonable compensation.for the time I am asked to give up. I am not desperate and I feel sorry for those who have circumstances that force them to buy Ramen noodles and mac and cheese to get by. .

I am sure there would be an abundance of desperate or inexperienced shoppers that the MSC's can prey upon. . Barnum was right, there is a sucker born every minute..

You can have everything in life you want if you will just help enough other people get what they want ..Zig Zigler
@Alieda wrote:

strategic reflections (several months to pay, and when they do, they go old school and mail checks, ughhh)
What is wrong with a check

They take longer to get and then you physically have to go to the bank to deposit, which I never do. I avoid companies that pay by check.
@CovertlyObvious wrote:

The single biggest shocker for me, however, was when I worked as an editor. Mind you, this is a position I only held for 23 days before I nearly left the business altogether. I am admittedly one of those super-annoying people that will correct the grammar of my friends, my family, the pastor during his sermon, you name it. Editing reports was, much to my horror, an experience that opened my eyes to just how clueless so many people are to the poor quality of their writing ability, and who astoundingly are under the misguided belief that they are some of the best at their craft.

I used to edit and schedule as well.
There were shops when we would practically take a valid reciept and anyone with a pulse. The entire report had to be re-written.
Some of these shoppers were big on the forums and were well known. Their reports were unbelieveable. It became really clear, very quickly why I was so in-demand for the big projects. Some days, I wondered how these people got their driver's licenses. They were that dumb.
Get a bank with a cell phone app to make deposits online. The bigger issue is the long delay between shop and pay.

40 years a Shopkeeper ...
It was said "I don't think anyone should blacklist a company based on someone else's experience." but by the same token, one can heed other members warnings. Yes if we are honest among ourselves and telling the full story and not omitting any material facts that the MS contributed to the bad outcome then when I get to deal with the same company they had trouble with and then I add my own comments to the thread and then you and all then the trend emerges and this is valuable information for all MS IC to have. The only way we can make changes is by making them beg for us to go out and do the assignments. It's not one person's opinion it's an aggregate of opinions over time that gives you the accurate picture. But you have to start some place.
@shopper8 wrote:

I don't think anyone should blacklist a company based on someone else's experience.

I believe the forum is valuable because shoppers give their experiences. It gives shoppers a "heads up"

Of course the shopper should use common sense when reading posts to determine if the "experience" was due to the shopper's inexperience.

If you are walking across the bull pasture it is helpful to have someone ahead of you. If you are watching closely you will not have to scrape off your shoes what is on their shoes.because they stepped in it first.

You can have everything in life you want if you will just help enough other people get what they want ..Zig Zigler
Service Sleuth paid me the following month with no problems. I didn't realize they had a 60-day+ pay policy until after I did the shop but to my surprise, I was paid in about 30 days. I was expecting payment in April but it came earlier this month.

I hear alot of negative about Intellishop but I do multiple shops for them every month. Actually, I have only had 3 shops ever in my experience not pay me and they were all Intellishop but since there were no expenses involved I just took the loss and avoid that scheduler now. Two of them were phone shops and the scheduler emailed me the wrong information, I did the shop correctly to those instruction then received updated instructions after the shop was complete and she would not pay me. Same scheduler refused my fraud shop, which I now completely avoid because I don't like them anyways. I maintain a score of 10 with Intellishop. Maybe it is more personal experience than overall. ?

I always heed the warnings that I read on the forums because these are actual experiences. But I will try them for myself if they seem interesting and there isn't any expenses to incur on the shop. Right now I keep being offered some nicely bonused shops from EPMS but I am very leery to try them. I do not mind long reports or providing detail. I seldom get a request for more information or clarification. But is the only problem with EPMS the long reports? I have never done an apartment shop so I just don't know what to expect. Thanks.
I don't have any shops that I refuse to shop from. I have heard enough bad news about Cirrus; I ignore their emails. I have nothing against Intellishop (other than the low pay). I stay away from Coyle; it's too much work (at least for me).
I haven't "blacklisted" any company and, unless I have an experience where I do the shop well, get it approved and then mysteriously don't get paid, will not do so. They only shops I have had rejected were some video shops where I had an equipment issues and knew it was coming (i.e., after having checked that it was working and the camera angle set, I sipped the recorder into my pocket and inadvertently unplugged it. Oops.)

Still, I do drop some companies down on my priority list. The way I see it, the longer the turn around for pay and the more likely I am to have to chase down my pay thereafter, the higher the pay had better be. ($50 from one company is not worth the same as $50 from another company, even if the job and reports are identical.) There is one company with which I am a bit frustrated as payment has a 3 month delay and, every time I have worked for them (and, yes submitted my invoice), they have failed to pay me on time and I have had to call and request payment. It's not a big deal, but it is annoying and leads me to only pick up their shops when I deem the bonuses high enough to overcome my annoyance. I am expecting several hundred from them at the end of this month, so, we'll see....)

Hard work builds character and homework is good for your soul.
You can always pick up a bank transaction shop to go cash the checks....that's what I do.....
I've shopped for several of the companies others listed in this thread with no problems at all (Sentry, Strategic Reflections, Intelli-shop). I don't care about the turnaround time for pay as long as it's reliable, transparent and worth my time. There are some companies that I don't actively seek out due to low pay or PITA reports, but I wouldn't call that boycotting, it's just maximizing my efficiency.

We are all here on earth to help others....What on earth the others are here for I don't know.

--W. H. Auden
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