@shoptastic wrote:
Would the editor tell me to change it to JPG?
I've had notes in the holds report detailing what needs to be fixed. But I've responded to that already and gotten the same "need clarification" notification five days in a row now.
I've also messaged/emailed the team responsible for my report 4x now with no response.
I don't know if they've seen my corrections yet or not. It's a bit frustrating, because I can't think of any other ms company off-hand where I've had this sort of a problem for this long. Well...maybe one other one where they took forever to respond. But at least with that company I didn't keep getting "error" type notficationsn daily.
@phatmake wrote:
This same thing happened to me last week, they kept on sending messages and I replied, but apparently they did not read them. I felt as though I was constantly fixing the same issues. I could not self-assign some shops today so I called to find why. They told me that I was no longer in good standing because I did not answer their request in a timely manner. I t does no good to say anything to them because they just ignore you.
@sallychattin wrote:
Your pics have to be in exactly the size 480x640 or whatever it is. I had this happen last year, after a couple of weeks dealing with rejected reports. FINALLY, someone told me that it was the picture size even though on my end, the report was accepted. It may be something like that. I refuse to work for Maritz anymore even though they keep sending me emails.
@larry s wrote:
Yo I am having the problems with Maritz. I submitted my 2 shops using the app and then they send back after 50+ photos each that they need more pics. So I try to contact someone and it takes 4 days. Then I send the extra photos and they say I have to reformat them so I do that then it takes another 4 days till I get a response back that it can't be an email it has to be on their website. I go to the site and my d*** shop is gone and they are telling me I have to resubmit it again all this for $21.00 I told them no way and I need to speak to a supervisor so far nothing back. I have already spent 4+ hours on this and no resolve stay away from Maritz till they get their spiff together.
@BlueMoose wrote:
It helps if you envision this situation whenever you need to deal with Maritz: Picture a rundown brick building in some small town in rural Missouri. Martiz occupies the second floor, above Floyd's Five and Dime Store. Slant parking out front. Walk up the rickety wooden steps and there they are. Maritz. A few dozen scuffed old wooden desks, and at each, an older person sitting there with a black rotary-dial telephone and a rolodex. No computers. No email. Probably not even a fax machine, as that would be too new-fangled for Maritz. . A pitcher of sweet tea, some chipped mugs and a half-eaten red velvet cake on a table in the corner. And faded plastic flowers in dusty pink vases randomly placed among outdated copies of the church bulletin.
That's the scene I picture whenever I deal with Maritz anyway.
@winemaker wrote:
Farmer - The "learn their system" approach is great, but the fees Maritz is paying doesn't warrant the time needed to complete most of their shops when using their 'system". When the pushback starts to come re: photos or an overzealous editor, working for MartitzCX rapidly becomes a "lower than minimum wage" proposition. Arbitrary rule changes, reporting guidelines, deadlines and reporting methods just dirty the water even more. Be careful.
@French Farmer wrote:
After a while, shopping for them becomes easy.
The individual employees do NOT have email. There are team mailboxes that team leaders and supervisors have access to. The majority of "regular" team members do not have access to email.@shoptastic wrote:
But I just wanted to let the thread followers know that I was able to talk to multiple live people and even get an email! They definitely do have email.
If you are submitting vertical photos, you need to make sure that the sizing requirements are reversed. I totally disagree with having to only/primarily use IE. I have been performing shops for Martiz for at least 7 or more years. I have been using Google Chrome for years. The only submitting issues I have with a Maritz report is when their website is experiencing a technical issue. You get these numbered codes with an error message.@shoptastic wrote:
Yes, I can confirm it's 640 (w) X 480 (h) and should be in JPG format. If you have another format, then you need to convert it over to JPG. Also, you their system is most compatible with Internet Explorer. Using Chrome, Safari, etc. might make your report not go through.
I had the same thing happen where things would show up as having been sent successfully on my end, but they mentioned never getting it. It seems you do need to send things in a certain format and using Internet Explorer browser.
@bgriffin wrote:
@French Farmer wrote:
After a while, shopping for them becomes easy.
But it doesn't.
I agree that some companies work better for each individual than others.
Their system works for you.
I would guess that you are a person who takes shops off the board or are one who has time for multiple phone calls back and forth to negotiate a fee. I would also guess that you have no problem with the MSC directing what day you do the shop when really you could do it anytime.
Editing appears to be an issue for a lot of people, I have never had a problem in that respect. I basically have 4 problems with Maritz:
1. They have 3 layers of schedulers you have to go through to talk to someone who can make a decision.
2. Their lack of the use of email.
3. Their stupid shopping windows.
4. Their idiocy in handing bonuses.