Just had my first shop rejected, but wasn't my fault. Who's to blame?
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Email the MSC with the phone number you called. Did you take a photo of the hospital entrances showing no valet? That would be helpful to attach to your email. No do not just roll over and take it. But you should have included the info in the report note that you called to double check after looking for the valet and not finding one.
Edited 1 time(s). Last edit at 02/26/2017 02:57AM by JASFLALMT.
Edited 1 time(s). Last edit at 02/26/2017 02:57AM by JASFLALMT.
^ Agreed. I had a shop "rejected" for not having a receipt. The place was closed. I sent back a nice, but firm email with photos of the closed sign on the building and ended up paid. The best thing we can do is document and pursue nicely, but firmly.
MegglesKat
I did, indeed, say that I had called them (in the report) and they said no valet was available after I had arrived there and looked, yes.
It was early in the day and my brain wasn't entirely working yet... I should've taken photos of the entrances that showed no valet employees but didn't think about it. Darn!@JASFLALMT wrote:
Did you take a photo of the hospital entrances showing no valet?
I just want to understand your thinking here. You said that you took this shop to "squeeze in a little more cash for the day." How is driving an each each way (out of your way), paying for gas, tolls and wasting time sitting in rush hour traffic putting more cash in your pocket. It honestly sounds like a bad scheduling decision from the beginning.@thefoxbox wrote:
Today, I got an email saying that a shop I had done was rejected. It was for a valet. I had driven an hour each way, out of my way, from other shops that day, just to squeeze in a little more cash for the day.
Would you guys just roll over and take it? I had to pay for gas, tolls, and a lot of rush-hour traffic headaches.
As for your shop report being rejected, I agree with taking photos and documenting whatever you can as POV.
True. My mistake, honestly, was just seeing the city it was in. That city is only 15-20 minutes from me, but I didn't realize how far north it had extended and didn't bother checking the ZIP code. It ended up being wayyy out in a direction I never go. But it was through that 'isecretshop' platform and it says if you cancel more than a few shops, they'll terminate you, so I just kinda sucked it up...@Sybil2 wrote:
I just want to understand your thinking here. You said that you took this shop to "squeeze in a little more cash for the day." How is driving an each each way (out of your way), paying for gas, tolls and wasting time sitting in rush hour traffic putting more cash in your pocket. It honestly sounds like a bad scheduling decision from the beginning.
Well email them back with the phone number and tell them to call the hospital to verify. I would be persistent about it but polite and calm.
@thefoxbox wrote:
It was early in the day and my brain wasn't entirely working yet... I should've taken photos of the entrances that showed no valet employees but didn't think about it. Darn!@JASFLALMT wrote:
Did you take a photo of the hospital entrances showing no valet?
I thought you wrote you had driven from other shops before that one?
No, what I meant was that this shop was out of my way from the other shops I needed to do that day.@JASFLALMT wrote:
I thought you wrote you had driven from other shops before that one?
Welp, they just emailed me back saying "We have been going there fir seversl years. We cannitvpsy you for the shop. DR"
Response was from a phone, so kind of hard to understand.
for several years...
We cannot pay....
Whatever. I will just call ahead of time before I go to any more shops from this agency.
Edited 2 time(s). Last edit at 02/26/2017 07:02PM by thefoxbox.
Response was from a phone, so kind of hard to understand.
for several years...
We cannot pay....
Whatever. I will just call ahead of time before I go to any more shops from this agency.
Edited 2 time(s). Last edit at 02/26/2017 07:02PM by thefoxbox.
I know you said it was a Isecretshop assignment, but why not name the company so the rest of us can be on the lookout. Also, was that quote with the typos accurate? What company replies to shopper support on a phone? I am really curious about what company this is. Sounds like one I would avoid.
proudly shopping in the D.
I barely even understood the OP's latest post/response. Was that supposed to be a direct quote from the MSC?
Yes, no, it wasn't very clear (kind of like me saying yes and no...not very clear).
But we are used to that from you.@JASFLALMT wrote:
Yes, no, it wasn't very clear (kind of like me saying yes and no...not very clear).
The part in quotes was, indeed, the response I received from them. I even told them I have a recording where I called and they said they don't have valet.@Sybil2 wrote:
I barely even understood the OP's latest post/response. Was that supposed to be a direct quote from the MSC?
The company is NWLPC. Their web site is [www.nwlpc.com]@PaulinMI wrote:
I know you said it was a Isecretshop assignment, but why not name the company so the rest of us can be on the lookout. Also, was that quote with the typos accurate? What company replies to shopper support on a phone? I am really curious about what company this is. Sounds like one I would avoid.
I have done other shops for them in the past with no issues. Of course, the valet people were actually there...
Do you live in a two-party state? If not, you may have just admitted to breaking the law in a public forum.@thefoxbox wrote:
The part in quotes was, indeed, the response I received from them. I even told them I have a recording where I called and they said they don't have valet.
You mean do I live in a one-party state, not two-party. I live in a one-party state, and both party's consent isn't required to record a call. I do appreciate your concern, though :-)@Sybil2 wrote:
Do you live in a two-party state? If not, you may have just admitted to breaking the law in a public forum.@thefoxbox wrote:
The part in quotes was, indeed, the response I received from them. I even told them I have a recording where I called and they said they don't have valet.
Doug Rector, who owns NWLPC, reads and posts here pretty often. I'm sure he'll be along soon to tell us more about the story and maybe update us on what the guidelines say. The OP has been very specific in the details provided in his post. I'm sure Doug will have no difficulty recognizing the incident.
Yes, but from previous responses in other threads from Doug, I haven't gotten the best impression. I can't imagine he is going to pay the OP.
He has already replied several times to me saying he won't be paying. It was my mistake for not capturing a photo of no valets present. I don't hold anything against him. It's just the first (and hopefully last) time I've ever had a shop rejected, out of about 200 I've done.@roflwofl wrote:
Doug Rector, who owns NWLPC, reads and posts here pretty often. I'm sure he'll be along soon to tell us more about the story and maybe update us on what the guidelines say. The OP has been very specific in the details provided in his post. I'm sure Doug will have no difficulty recognizing the incident.
I had done assignments for a different company that day and if the target agent wasn't present, I was to simply take a photo of myself outside the building. There were no instructions on what to do if a valet was not present but now I know to take photos next time.
Edited 1 time(s). Last edit at 02/26/2017 07:06PM by thefoxbox.
@thefoxbox wrote:
Welp, they just emailed me back saying "We have been going there fir seversl years. We cannitvpsy you for the shop. DR"
Response was from a phone, so kind of hrs to understand.
for several years...
We cannot pay....
Whatever. I will just call ahead of time before I go to any more shops from this agency.
The part in quotes is really what they emailed you? And I don't understand how it was from a phone unless you are saying you read your email on your phone? Whether or not you read it on your phone, your laptop, your pad, or your desktop, that emailed response would have been hard to understand regardless.
I find this hard to understand from the MSC: if they had been going there for years and cannot pay you because they previously had a valet and now don't...well I don't understand that at all. If the client did not inform them that this changed, that is not their fault or yours, but the client should still pay. And, if the client does not want to pay, the MSC could certainly afford to pay you at least a partial amount. Many other MSCs will pay for a closed location, does it say anywhere in the guidelines that they do not pay for closed locations? I know that the hospital is still open, but because the valet is not, that (to me) equates to a closed location.
I'm with foxbox on this one unless Doug chimes in and tells me something different. It seems to me it would be pretty easy to call the hospital and ask if they have changed their valet service or dates the service was available. Should be paid.
proudly shopping in the D.
@thefoxbox wrote:
He has already replied several times to me saying he won't be paying. It was my mistake for not capturing a photo of no valets present. I don't hold anything against him. It's just the first (and hopefully last) time I've ever had a shop rejected, out of about 200 I've done.@roflwofl wrote:
Doug Rector, who owns NWLPC, reads and posts here pretty often. I'm sure he'll be along soon to tell us more about the story and maybe update us on what the guidelines say. The OP has been very specific in the details provided in his post. I'm sure Doug will have no difficulty recognizing the incident.
I had done assignments for a different company that day and if the target agent wasn't present, I was to simply take a photo of myself outside the building. There were no instructions on what to do if a valet was not present but now I know to take photos next time.
Yeah, but do you think he would pay even if you had photos of no valets present? If you have a phone number he could call to verify, what's the difference? He is not the different company that would pay you if the target wasn't present. He is Doug from NWLPC. He certainly could afford to keep his shoppers happy by paying them, but I get the impression he doesn't value his shoppers as much as most MSCs do. It's reading his other posts in different threads that have kept his company on my 10 foot pole list. You do what's good for you and if you like shopping for them and don't have a problem with it then that's your decision and I wish you luck. Hopefully this won't ever happen to you again.
Hmmmm, there have been several times where I've needed to park and a valet does not appear until I pull up and wait a few seconds. They come out immediately. I did one parking job recently (different MSC) and the instructions gave a phone number to call immediately if there was no valet present.
The OP already stated that they called the hospital and were told there was not valet.
OP called the hospital after her arrival and was told there wasn't valet service at the location.
@JASFLALMT wrote:
Yeah, but do you think he would pay even if you had photos of no valets present? If you have a phone number he could call to verify, what's the difference?
I actually do think Doug would pay if the OP had photographs showing either a closed location or a location with no valets. Or maybe had geoverify to document that he was phystically at the correct location. Of course, my belief is just based on my previous experience with NWLPC. I did an assignment for NWLPC a few years ago and the location was unexpectedly closed. It was supposed to be open. I had done a phone call that morning and was told it would be open. It was not. There was no apparent reason why it was not open but it was not. I took a tiimed, dated photograph of the dark, locked, obviously closed building. I got no questions and I was paid.
NWLPC has few jobs in my area, so it's been a couple years since I've done a shop for them. I have never done a parking shop for them so I don't know what the guidelines are. But I think a photograph or some documentation that proved the OP was physically at the location would have gotten him paid. One problem with using a recorded phone call is that it provides no documentation where the OP was when he made the phone call.
I have done these shops before. They have stands that are set up by the company. Even if no one was present, the stand itself would've been there.@Madetoshop wrote:
Hmmmm, there have been several times where I've needed to park and a valet does not appear until I pull up and wait a few seconds. They come out immediately. I did one parking job recently (different MSC) and the instructions gave a phone number to call immediately if there was no valet present.
Edited 1 time(s). Last edit at 02/26/2017 07:40PM by thefoxbox.
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