You need to chill and stop reading and replying to this thread. You are getting more worked up by the minute. I am sure my response is not going to please you either but maybe it will help someone else.@thefoxbox wrote:
You can't get it through your head that no instructions were given to me should I show up and not be able to complete the assignment in the way they intended. I'm not going to argue with you. Because of this one assignment, I now have to call every shop I'm going to. And then some of them may say they don't have valet, like this one, and I may get terminated. If none of that bothers you, you really should look into being an employee of this company.
@PaulinMI wrote:
It wasn't like the hospital wasn't there.
im confused. Your point is that if I provided proof that I had gone there plus proof that no valet existed, it would've been a different outcome? Have you read this discussion at all?@SteveSoCal wrote:
@PaulinMI wrote:
It wasn't like the hospital wasn't there.
Agreed that the analogy of no house being present was slightly absurd, but it was to make an obvious point, which would also apply if you showed up and I just wasn't home.
Wouldn't you just call me at that point, rather than send me an invoice for the job?
I'm not even saying the OP shouldn't be remunerated in some way. I'm saying that the way it was handled is what led to the issue blowing up and being posted here.
A simple email to the MSC saying, "Hey Doug, they no longer have valet at this location. See the attached photo and recording of my call to them," would most likely have resulted in a different outcome. Holding your ground that you performed the assigned to specification just yields frustration.
As far as the MSC checking it out; Yes, they can look into it now, but they (meaning Doug) do not have the resources to call each location monthly to see if they are operating. I would much prefer to take my lumps on an occasional closed location at the existing pay that have all assignments pay half as much because they had to hire a second employee to verify every single assignment.
Every assignment wouldn't have to be verified. Why should it be the financial liability of the MSC? Why aren't you placing blame on the client who requested the shop to be performed who didn't update the MSC?@thefoxbox wrote:
im confused. Your point is that if I provided proof that I had gone there plus proof that no valet existed, it would've been a different outcome? Have you read this discussion at all?@SteveSoCal wrote:
@PaulinMI wrote:
It wasn't like the hospital wasn't there.
Agreed that the analogy of no house being present was slightly absurd, but it was to make an obvious point, which would also apply if you showed up and I just wasn't home.
Wouldn't you just call me at that point, rather than send me an invoice for the job?
I'm not even saying the OP shouldn't be remunerated in some way. I'm saying that the way it was handled is what led to the issue blowing up and being posted here.
A simple email to the MSC saying, "Hey Doug, they no longer have valet at this location. See the attached photo and recording of my call to them," would most likely have resulted in a different outcome. Holding your ground that you performed the assigned to specification just yields frustration.
As far as the MSC checking it out; Yes, they can look into it now, but they (meaning Doug) do not have the resources to call each location monthly to see if they are operating. I would much prefer to take my lumps on an occasional closed location at the existing pay that have all assignments pay half as much because they had to hire a second employee to verify every single assignment.
I didn't get paid. What outcome would've changed? Maybe I wouldn't have gotten paid? Oh wait.@SteveSoCal wrote:
I said that if you contacted the MSC with the info instead of just submitting an incomplete report, the outcome would have been different. Yes. I have read the full discussion.
@thefoxbox wrote:
Why aren't you placing blame on the client who requested the shop to be performed who didn't update the MSC?
Or they just like me better.@eyelove2shop wrote:
@Sybil2
You and I did the same thing and received different results. It really depends on the MSC.
OP, what date was this shop actually "performed" or "not performed?" From your OP, it sounds very recent. You started this thread today which is a Sunday. You do realize that many, probably the majority of MSCs, are not open on weekends. So all this ranting and raving might be a waste of time. If you just cool your jets a bit and wait for Monday morning, you can probably get a real live person on the phone.@thefoxbox wrote:
I have been doing a few hundred shops over the last year or so. I've had a few of them returned to me, but never have I had one rejected.
Today, I got an email saying that a shop I had done was rejected. It was for a valet. I had driven an hour each way, out of my way, from other shops that day, just to squeeze in a little more cash for the day.
@Sybil2 wrote:
OP, what date was this shop actually "performed" or "not performed?" From your OP, it sounds very recent. You started this thread today which is a Sunday. You do realize that many, probably the majority of MSCs, are not open on weekends. So all this ranting and raving might be a waste of time. If you just cool your jets a bit and wait for Monday morning, you can probably get a real live person on the phone.
@thefoxbox wrote:
He has already replied several times to me saying he won't be paying. It was my mistake for not capturing a photo of no valets present. I don't hold anything against him. It's just the first (and hopefully last) time I've ever had a shop rejected, out of about 200 I've done.
I know. But many of the forum responses have suggested that he contact Doug or someone at the MSC and discuss that matter further. If anything, he could get clarification on how to handle a similar situation in the future since he seems like he needs a lot of hand-holding. I still say using common sense is the best bet.@eyelove2shop wrote:
He's already been notified he's not getting paid.
You should be popping into the bedroom instead of the forum! Jeesh!@JASFLALMT wrote:
I am not watching any TV I am just drinking and listening to music with my hubby...and popping into the forum to catch up here and there.
Oh dear. You guys think you have exceptionally high IQs, don't you? I asked if they had valet. Both times I called, they said they had no valet or parking department in their directory and also said they didn't have valet.@sojo917 wrote:
To be factual in observation----------> Valet parking is not a division or department within the hospital.
Hospitals deal with medical entities and emergency, not parking. You called the "Hospital". You should have asked for the Parking department. That would be the only department which would be able to answer if the hospital had a valet. Did you call the valet service? Was there a phone number listed on your invoice/guidelines? While the hospital was listed on your guidelines, the hospital was not your assignment.
You should not have checked the entrances of the hospital but the PARKING area of the hospital. Therefore, you did not complete your assignment. It sounds you checked the entrances of the hospital but not the parking area. Depending on the magnitude of the Hospital, parking areas are at times more than 1/2 a mile away. They provide a shuttle bus to the "Hospital" building. If you are looking to visit or see someone in the hospital, there is no need for you to be on the hospital lot. Valet parking would provide this service, even if you admitting a emergency situation. Such as possibly following an ambulance to the hospital. Perhaps you drove past the valet when you drove past the parking signs. Common, if you are not from the area and it "new" to you.
Sometimes the CLIENT is not aware of changes in the Retail. Therefore, those changes are not passed on to the MS company. Then, there are those changes that the CLIENT are made aware of by the MS program. I do know which is which in this case but according to the MSC ----->"they have been doing this assignments for years."<------this statement does not apply to the last ninety days. But it does suggest that there is currently a Valet program at the Client Retail. There are times when we, the SHOPPERS, are more aware of the Clients changes before they are. So, I am grateful for the "job" we do.
I can understand why the assignment was rejected, the report was incomplete, and payment will not be coming. It was not a closed location. The OP looked in all the wrong places for the valet PARKING. As for knowing or not knowing what to do if unable to complete a shop. Err on the side of providing some type of POV. I am sure you carry on you some type of camera whether it is a physical camera or a phone with camera capabilities. Just because you called the "retail" and the answer is no. That does not have to be the truth, or they just don't know.
To answer your question, who is to blame for a rejected shop------------------->YOU.
This is not a criticism reply, this is a learning reply, like most of the others
@Sybil2 wrote:
You should be popping into the bedroom instead of the forum! Jeesh!@JASFLALMT wrote:
I am not watching any TV I am just drinking and listening to music with my hubby...and popping into the forum to catch up here and there.
@thefoxbox wrote:
t
They said they had no valet or parking department in their directory and also said they didn't have valet.
No, it doesn't make me think "they" were wrong because I went to the location, and went to all seven entrances, and observed no valet stands. I've done three or four shops for this company before. Each time, the valet stand is very clear and obvious, even if no employees were outside/near it (which they always have been in the past). Further, when I had called in the past and asked if the place had valet, they not only said yes, but told me the exact entrance that the valet worked at. I'm so glad so many of you take the defense of the MSC. It's not often people take the defense of companies versus the contractors who make nothing and lose out on everything, so it's good to see people stand up for the non-little guy. /sarcasm@SteveSoCal wrote:
@thefoxbox wrote:
t
They said they had no valet or parking department in their directory and also said they didn't have valet.
Yet, somehow, previous shoppers were able to valet park. Doesn't something about that make you think, "Hmmm...perhaps they were wrong."
A client might have 5,000 locations and may not always know a store closed. A prime example of this: I went to a location and ABC business was not there. (I was later paid). Two weeks later, that same exact shop is being posted again. So now.... who is responsible for a shop that does not exist? In this case, I think the MSC should know or have known and have removed that shop from the rotation (because I told them it does not exist) so this is where you try to call and confirm a store is open. Another instance, a grocery store completely closed two years prior and so I let Market Force know but they said go to the location anyway, make sure it's closed and I was paid $3 (closed store fee).@thefoxbox wrote:
Thanks for your story. Some people just want to throw stones without giving any useful feedback. I hope I've empowered them. Others, like you, provide useful information. I find it strange how the MSC will seemingly bend over backwards if a client tells them they want a shop done but don't inform the MSC that the location no longer exists. How is that our fault? Just feels weird to me to have this happen.@eyelove2shop wrote:
OP, I'm sorry your time was wasted, been there, done that! I find it peculiar that the shop instructions provided you with no directions in case the valet was not there.
I had a similar situation. I was doing a ff shop. It was a lunch shop. The shop instructions required me to confirm business hours. I went to the website after calling twice and not getting anyone on the phone. The website listed the hours on Saturday from 10-2pm. The shop instructions stated any day lunch time. I go to the restaurant, learned that was closed. I immediately took a photo, geo verified (although it was not required) and emailed the scheduler while I was still on site, took a screenshot of the website's hours of operation. I went home and filled out the report. I checked the status of my shop and it says received. A week goes by and I don't have a score. I email the scheduler asking for the status of the shop. The scheduler responded, it was cancelled and not sent to the client because the shop was not completed. I calmly replied that I followed the shop instructions to verify the hours of operation. I also asked the scheduler if the client knew their website was reporting inaccurate hours. Guess what? I'm not getting paid for that shop, the scheduler did not ask if I wanted to reschedule and my application for a different shop is pending.
Moral of the story? Sometimes even when doing EVERYTHING possible, it's out of your control. Learning whether you are valued by the MSC is way more important to me than the little $ I would have received. I'm glad you feel received valuable feedback here, I've shared my story to let you know it really doesn't matter if you took photos. The MSC can easily verify if the location no longer has a valet. IMO that is a poor excuse not to pay you.
Actually, this happened to me. The website said the location was open but when I was in the area, I noted the window sign said closed on Sundays. I went home and moved it to Monday!@eyelove2shop wrote:
In my case, that particular location is closed on the weekends but they have not updated their website. I work in a different city so I was not able to complete the shop during the weekday. I live in the city of the shop location, so I planned to do it on Saturday when I was home.
Fwiw the website still shows Saturday hours when the location is closed on Saturdays. My scheduler should have communicated that to the client. I'm so tempted to give that location a bad yelp review. If I were a regular customer I'd be pissed if I went there and they were closed because someone was too lazy to update their website. Or perhaps the store manager is slacking and doesn't want to open on Saturday?
I never eat at that location anyway, I prefer their other locations in the city that coincidentally are open on the weekends.