I had some glitches using MF's app a couple of weeks ago. For one shop the location was not the one marked on the map. In the second case the app suddenly removed all of the shops in a 10 mile radius after I booked a shop--I don't mean just other locations for that shop, I mean ALL shops, food, gas retail, etc. Since I was building a route, these issues were both problematic.
I emailed the helpdesk to ask for assistance and to let them know about the glitches. I got a very terse reply, but the respondent said they would pass my request to scheduling nonetheless (no comments about the glitches).
What followed shocked me. The scheduler must have accidentally hit "reply all" rather than "reply" as I received a copy of her reply to the helpdesk. She said, "Good grief. Are you guys her personal schedulers..lol. I will cancel this one and get a new shopper out J I do not have other shops in that area."
I also received the reply to this from the helpdesk: "LOL, it feels like it."
I was reporting two app glitches and asking for help. Is this not why they have a help desk? WWYD
Incidentally, the shops were never cancelled, and I never received a direct reply from either person.
Edited for spelling
Edited 1 time(s). Last edit at 04/04/2017 03:36AM by stormraven73.
That happened to me one time years ago, when I was in charge of a very large retailers buying & multi-million dollar marketing budget. The person did not like something I had said and proceeded to insult me to another vendor. I responded to the email and simply told them "Thank you for the information." and hit reply all. I got a two dozen red roses the next day from the offender and never had a problem with any of them again.
So, I would definitely respond to the email, very politely, so that they know what they did. But no need to explain yourself. Just a simple thank you is plenty! That was a very mean thing to do and I am sorry that you were treated that way. It was unprofessional at the least!
Could always play-it-stupid and reply back to the email with an inquiry and ask if they could clarify the email you received Quote it back or screen shot/snippet and ask if you missed a response
But, I'd probably shrug it off if you get good work with them. I've noticed glitches like this and help desk always says nothing is wrong. I've gotten to where I open tabs with the shops I am applying to in my browser. I will also make note of the shop number or ID number and paste it elsewhere before assigning just in case the app or browser go wonky. There could be a Burger Shop, a Jewelry Shop, a Retail Shop, a Sweets Shop, an Asian dinner shop, and a Phone Shop all listed and once I assign the phone shop, the app blanks out or the browser does it too and gives errors. On the same note, I could put in 41701 zip code and nothing pops up. I change it to 41502 90+ minutes away and suddenly there are 14 shops in my area that aren't even in Pikeville.