I had some glitches using MF's app a couple of weeks ago. For one shop the location was not the one marked on the map. In the second case the app suddenly removed all of the shops in a 10 mile radius after I booked a shop--I don't mean just other locations for that shop, I mean ALL shops, food, gas retail, etc. Since I was building a route, these issues were both problematic.
I emailed the helpdesk to ask for assistance and to let them know about the glitches. I got a very terse reply, but the respondent said they would pass my request to scheduling nonetheless (no comments about the glitches).
What followed shocked me. The scheduler must have accidentally hit "reply all" rather than "reply" as I received a copy of her reply to the helpdesk. She said, "Good grief. Are you guys her personal schedulers..lol. I will cancel this one and get a new shopper out J I do not have other shops in that area."
I also received the reply to this from the helpdesk: "LOL, it feels like it."
I was reporting two app glitches and asking for help. Is this not why they have a help desk? WWYD
Incidentally, the shops were never cancelled, and I never received a direct reply from either person.
Edited for spelling
Edited 1 time(s). Last edit at 04/04/2017 03:36AM by stormraven73.