I had that happen last year and had two shops to perform. They temporarily deactivated my account, however I could log in. It was a waffle email saying that the error could be on either side. Of course I'm a pack rat and found my copy right away. I either uploaded it for the shop or sent it to them. I was reactivated right away.
I am still waiting for a response on an email I sent Sunday. I signed up for a restaurant shop which had the hours on the posting, but nothing on the CPI. I did the shop within the posted time but pointed out that the CPI said, "Anytime Open but within one hour of closing." Still do not have a response.
Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230