Being booted out of a company.

Maybe SERVIMER didn't like my work. So whh did they assign me six new jobs and then reassign them to another shopper. After I did the first ones they let me kjow what I did wrong and didn't give me a chance to redeem mysek. If they really want to do that, why didn't send me an email to let me kjow?

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

My husband has a very thick local south U.S. accent which is often difficult to understand. Sometimes I jokingly say, "Speak English!" He replies in all earnesty, "I'm is!"

sestrahelena
New poster- you will catch on ..... some companies are better than others.....

@MSNinja wrote:

why r u in industry if u r so bitter against them? makes no sense.
Servimer has gotten some rave reviews from other shoppers. I have also had very nice comments from them on my reports. Positive and encouraging. If I were expecting unfair treatment from any company, it certainly would not be them.

sestrahelena
Spicy,
I am confused. Have you ever worked for this MSC?

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
All of the companies I work for value me as highly as I value them.
That's why they're the companies I work for.

Talking tough is easy when it's other people's evil and you're judging what they do and don't believe.
@Martha55

I would encourage you to get directly in touch with Servimer. Every new shopper receives a "mentor" or "coach" that helps with the onboarding process. This person will absolutely assist you through the learning curve of doing assignments for them. I recently even received some in person training for a particular type of shop in my area. My training experience was very positive, thorough, and professional. Sometimes the learning curve can be a little hard with a new company. If you had some difficulties with your first few shops don't get discouraged or take anything personally...think positively.

Good luck!
That company is not on the big list on the bottom of this page. Would someone be so kind as to inform me the nature of their shops? Industry, good pay? Thanks.
@walesmaven can probably give you better information than I. They deal almost exclusively in parking garages. I don't normally do parking garages but it's my understanding they pay well above average. They tend to prefer working with the same shoppers over and over as opposed to shoppers that just want to do shops here and there. And they prefer their video shoppers to do non-video work as well.

That's about the extent of my knowledge, and it might be off a bit, I'm not super involved with them although I have had quite a few discussions with either their owner or the guy who runs the company (I'm honestly not sure which he is). I have never worked for them.

Talking tough is easy when it's other people's evil and you're judging what they do and don't believe.
Spicy,
Thank you for clarifying. That was all that I wanted.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
bg has aptly described the MSC's specialty and preferences for forming long term relationships with shoppers. Starrynight is right on the money about the mentors. The scheduler/mentor is also a corporate manager in each case. Moreover, in many instances the scheduler/mentor has actually, repeatedly shopped the locations for which they are scheduling, so can be particularly helpful if asked for advice. Shoppers even have their personal cell phone numbers. When I started out, I had lots of question and was able to call in and get advice and decisions, while on site, even weekends and nights. (Actually, like most of their shoppers, I am still in very frequent contact when out in the field.) In addition, unlike most schedulers, these folks have direct contact with the clients' managers for each region, so if that person needs to be contacted (rarely), there is no intermediate step that would delay a response. Gotta love that level of shopper support.

Their shops are ALL about cash integrity, and may not be for everyone, since the very few interactions/observations that are absolutely required (where did the money go and who handled it?) may just not be your cup of tea. But if you are fascinated by the ingenuity of how (and how easily) cash disappears in that industry, the shops become addictive.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
For those doing parking lots I did figure out the purpose indirectly on one..... they want to know IF the employee took a tip as we are required to try to give..... went to a place where tips are not allowed ever. And the guy refused so actually he passed!
CM,
It is not just tips, although the ethics of attendants who violate that rule is certainly an issue that the clients have to worry about. btw, as a rule, where tips are not allowed, the hourly wages for attendant are adjusted to compensate.

Parking fees, sometimes to the tune of $800 in a day, get diverted regularly, especially in valet parking situations. Less per day in less expensive parking market, but where hotel valet parking starts at $45 enormous amount disappear. Detecting how and where that is happening can take your breath away. The first time that I knew that I had caught, on video, the disappearance and "redirection" of $50, the hair literally stood up on the backs of my arms.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
To all, I would like to state the wavesmaven is correct, in the parking industry about 30% of daily profits are "lost" do to a numerous number of factors. It is the shoppers assignment to try and uncover those factors and report back to the MSC with their observations so that the MSC can report them to the parking facility management to attempt to correct the situation.
Relating to Servimer, in previous mentions in this thread, they are the premier MSC in this segment of the shopping industry. They have very talented management team that try to train each shopper in any way possible. They are available to the shopper and they give their personal cell phone to the shopper.

Silver Certified in the Washington DC area.
My instance was free parking.... no tips and no fee. And they passed. And I was paid. And the attendants were honest.
Mystery shopping companies submit your work to their clients. I see from looking at your comment you have a few little typos. They may seem minor to you but not to the Mystery Company who is getting paid to do the shop by their clients. Maybe you could take a little more time to review your report and do a spell check if you can. I'm not trying to be critical but just trying to be helpful. ☺
Probably typing from a phone's, keypad it does that to my spelling slso. I dont use my phones key pad fir reports, its not trustworthy, especially with phat phingers. She probably doesnt either.
Plus she was probably angry and typing in frustration.

Talking tough is easy when it's other people's evil and you're judging what they do and don't believe.
I started shopping for them recently and have no idea about their mentors. No one gave me their phone number.
gotshops,
If you just take what is left on their job board that may be the issue. What area are you in? I may be able to connect you with the right regional manager for that area. I do a ton of their shops and know a lot of their shoppers and managers. PM me if you prefer.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
Sorry, only registered users may post in this forum.

Click here to login