I've never had the pleasure of shopping for this company, as I only signed up recently. My question to you kind folks is: Have you ever had to contact a scheduler prior to accepting a shop from this company and have them respond....or not? I have been trying for 2 weeks to have a shop question answered by the scheduler...no response. Tried sending the question to the email that sent me the "Welcome shopper..." address - nothing. Now I am wondering if I had accepted a shop and needed help, would I be SOL? Could be that I am sending email from hotmail & gmail accounts, but I figured ONE of the messages would have snuck through by now. TIA