NSS...Out of business, Owner died/ For recapped short version see pinned thread on page 1 by LisaSTL

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That's so awesome of you to take the time and trouble to help us out. Much appreciated.

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More Discussions About National Shopping Service (All Companies)

Intellishop took over one large pizza account and Superior took the smaller pizza account. How that occurred business-wise is unknown.

Somewhere I thought I read that right before they stopped taking phone calls, one of the posters said that a person she spoke to at NSS said they were taking a "breather" and would then be back offering the shops. Is Katy or Intell maybe providing service to the accounts and then when it's all sorted out someone will start running NSS as a viable business again? Just a passing fancy that would be nice to have happen.

the majority of shops I did for NSS were not for pizza chain but for liquor stores in my state. I saw that pizza shops were picked by Intellishop (they did some shops from the same chain in the past) but nobody picked the liquor stores in my state.

Shopping Eastern Pennsylvania since 2009

How would you know if the liquor store shops went elsewhere? That account might very well have gone to an MSC that you haven't signed with.

NSS lost that shops to another mystery shopping company a few years ago. But got them back again

Shopping Eastern Pennsylvania since 2009

I thought Intellishop had been doing the pizza shops all along. That client regularly uses two and three different MSCs at the same time.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

The Liquor shops could still have been picked up by another MSC since Matt died. The liquor account could have been picked up and you may not be signed on with the company that took them.

BTW, are you close to Harrisburg?

Lisa - I've read on this thread that Intell had been doing them all along. I can only say that here in my SW state, I never, ever saw the pizza shops on the Intell website until this month. They may have been doing them in other states or regions and just not in my area. The other thing to consider is perhaps they used a couple other MSCs in areas with higher population. My state is not heavily populated. A couple other MSCs that work in this area have pizza shops but they are strictly reimbursement only. I have never done one of theirs.

Lisa - We think we're going "uptown" as we just got our first Ruth Chris' Steakhouse and a La Madeleine is currently under construction! LOL

Or is that Le?

Intellishps and S-T-N did the same chain but not the same locations for while..and seems like now Intellishop picked the remained they did not cover in the past..

Shopping Eastern Pennsylvania since 2009

Close but not enough and an hour drive..I am from Allentown, PA

Shopping Eastern Pennsylvania since 2009

Katy Gravatt owns her own company (see post above for more info) and has had shops for several years that I know about. She is located in Northern California too.She has taken over the contract for one of the clients that NSS had. I have no idea how it happened but as all of you know who are in the ms business clients frequently change msc even when the boss has not died. So I would imagine this client was up for grabs as NSS does not appear to be doing any business at the moment and Katy grabbed it. For those of you who do not know the client, they have limited Asian food locations...I believe the client is in NYC, Boston, Hawaii and California near the big metro areas. Many of you, if you sign up with her company, may or may not find any jobs near you. I only looked at Calif and Mass (since I will be there next week) and this limited shop was the only one listed plus one small chain of fast food Asian she has had for several years at least. I believe that chain is even smaller, perhaps only in the LA area, than the one I mentioned above that used to be with NSS.

So why did Irene chew out Katy for delayed payments from NSS?

Don't know. I don't think any of this is Katy's fault. Any of us would not hesitate to pick up business if we were in the same spot she was in.

Hi - I have not received any payments for April....and when I look for them it says, "wait". Their phone is shut off and I do not receive any responses to emails....and of course I did more assignments in April than normal. Anyone have any suggestions or ideas? I too thought I would not have to write this kind of message.

@LisaSTL wrote:

So why did Irene chew out Katy for delayed payments from NSS?

I am guessing that Irene addressed it with Katy because Katy was Director of Operations at National Shopping Service from December 2002 until February 2017. Even though Katy started Superior Customer Solutions in March 2012, she continued to work as Director of Operations for NSS. It appears that Katy's position with NSS terminated right around the time Matt died,. Whether his death had anything to do with her termination or not, I would guess she was very much aware of his death pretty soon after he died. I'm a little surprised that, as longtime Director of Operations for NSS, she did not make any attempt to notify shoppers.

Good information. I looked up Superior on the forum. The posts at that time gave the impression she had left to start her new company, not she was continuing in a management role with NSS. She should be as familiar as anyone with what is happening. Since most of this thread is made up of speculation rather than substance, I wonder if she is in a position to assuage some concerns. While it won't satisfy everyone, knowing someone is working toward dissolving the business and settling the debts would be a relief to shoppers.

Here's a link to Katy's LinkedIn, where she shows herself as Director of Operations for NSS December 2002-February 2017, along with showing herself as Owner of Superior Customer Solutions from March 2012 - present. I think questions to Katy might be very relevant to our discussion.
[www.linkedin.com]

@gene wrote:

[www.facebook.com]

Why are you posting a link for a closed group that requires admin approval?

Joan Gingras
Senior Project Director~BarStoolie Mystery Shopping

Barstoolie@insideevaluators.com

@LisaSTL wrote:

Good information. I looked up Superior on the forum. The posts at that time gave the impression she had left to start her new company, not she was continuing in a management role with NSS. She should be as familiar as anyone with what is happening. Since most of this thread is made up of speculation rather than substance, I wonder if she is in a position to assuage some concerns. While it won't satisfy everyone, knowing someone is working toward dissolving the business and settling the debts would be a relief to shoppers.

At this point, everything Matt was involved in is pretty much frozen until an administrator is assigned to the estate on the 28th. There are very strict rules and regulations until that happens. I would assume that after that date, things should start falling into place...although probably very slowly.

Joan Gingras
Senior Project Director~BarStoolie Mystery Shopping

Barstoolie@insideevaluators.com

That seems like NSS was a huge company if they allow to have two directors of operations at the same time..check her profile..

Britney Eason
[www.linkedin.com]

Shopping Eastern Pennsylvania since 2009

@JASFLALMT wrote:

That's so awesome of you to take the time and trouble to help us out. Much appreciated.

You're very welcome.

Joan Gingras
Senior Project Director~BarStoolie Mystery Shopping

Barstoolie@insideevaluators.com

Edited 1 time(s). Last edit at 06/12/2017 11:41PM by Inside Evaluators.

If you sign into the link provided you can request to join the group. I did and was accepted shortly after my request. I think others would also be allowed to join.

gene, it doesn't mean they were a "huge" company. Titles are cheap.

plmcut, not everyone wants their MS associations on FB. I've been invited to several groups and declined.

Edited 1 time(s). Last edit at 06/09/2017 10:07PM by LisaSTL.

@gene wrote:

That seems like NSS was a huge company if they allow to have two directors of operations at the same time..check her profile..

Britney Eason
[www.linkedin.com]

It's a small company [www.linkedin.com] (it had fewer than 20 employees.)
Small companies often allow employees to use inflated titles.

Edited 1 time(s). Last edit at 06/09/2017 10:11PM by ChrisCooper.

I applied and was approved by admin..you asked about link and I provided it to you. If you can go to NSS Facebook page you can find that link over there. Actually I followed the info you provided and get that group on FB

Shopping Eastern Pennsylvania since 2009

Edited 1 time(s). Last edit at 06/09/2017 10:26PM by gene.

If Matt died in March which is what the posts here seem to indicate then Katy left a month prior. The timing does seem coincidental or suspicious. Of course we do not seem to know the cause of death or if it was in fact sudden. I have assumed it was sudden since he was youngish. We should not assume anything. Had he already been ill in February? We might find out sometime in the future. I have worked for many companies in my day and even those currently working for the companies cannot take it upon themselves to make statements to the public. People who have left the company generally have some sort of agreement which is similar when they are in positions of authority. Someone who was in a position like Katy can certainly make suggestions to whoever is the appointed or will be the appointed person but I doubt she is or wants to be in the position of making public statements without the authority to do so.
Perhaps we can contact someone who likes to tweet and get them to look into this and tell the world. lol

Edited 1 time(s). Last edit at 06/09/2017 10:16PM by sandyf.

Sandyf, I believe Matt died in February, but the first reference to his death anyone could find was the notice on fb in March. That's where the March date comes in.

Katy would certainly be aware of the situation and could shed some light. I believe she was disingenuous with Irene. Her company, Superior, and her time as Director of Ops at NSS overlap by several years. [www.linkedin.com]
Katy worked for NSS from December 2002-February 2017. She has owned Superior since 2012. She should not be disavowing any knowledge of NSS and their clients.

Edited 1 time(s). Last edit at 06/09/2017 10:21PM by ChrisCooper.

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NSS...Out of business, Owner died/ For recapped short version see pinned thread on page 1 by LisaSTL

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